Have been trying since April 10, 2026 to receive a $75.00 overpayment for glasses and have been given the run around for over 2 months. First was told issue with computer not being able to refund back to credit card and told I would receive a check. Called numerous times as no check received. Was told issue would be escalated and after speaking with Amy in the Escalation Team a check would be mailed on 7/23/2026. On 8/12/2026 was told that Escalation Team would have to do further research. Very Frustrated. Paid in Good Faith but cannot get overpayment back.
Claimed loss: $75.00 overpayment
Desired outcome: Please Refund
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