SUBMIT A COMPLAINT

National Credit Solutionsincorrect information out there on this company

1
L Review updated:

There are lots of complaints and advice out there on National Credit Solutions but I disagree with a lot of it. I understand that some people are concerned that NCS is a scam. The first thing I would do would be to investigate it. However no one ever does this, people just freak out when they are notified or find something on thier credit.

NCS is a legitimate business, certified with the BBB and FTC, and is lisenced in every state that it does business in. Thier credit reporting capabilities are legitimate. The report to the Credit Bureau every Friday.

Here is some general info. on how the company works and what you should expect.

If you see that NCS has reported something to your credit report this means that the account has been overdue for an extended amount of time and the original creditor has transferred your uncollected debt to National Credit Solutions for collection. Someone had to provide two types of identification and legitimate credit card or payment information for these original transactions... so whether it was you ordering from a company (BMG) a long time ago and you just can't remember OR it was someone with your information ordering the merchandise EITHER WAY the order is under your name because of the information that was provided. If you submit a WRITTEN request for validation NCS will supply that to you no problem at all ( they have 30 days to get it to you)

You may or may not have been contacted by the original creditor for attempts to receive payment before they handed over the account to a 3rd party collections agency. It stinks to find something on your credit report without any warning HOWEVER once the account is handed down to a collections agency they have the right to report it to the Credit Bureau without notification (With the exceptions of 3 states).

NCS contacts the credit bureau ever Friday for updates. After NCS receives contact from you or contacts you personally, 5 days from this initial contact you will receive a letter stating your rights and the amount owed. If they don't hear back from you it is assumed that you have received the notice.

After receiving this first notification from NCS you have 30 days to send in a formal written request for validation. After 30 days NCS is not legally obligated to send you a validation but may or may not as a common courtesy.

It is very important to resolve any issues with collections agencies in order to avoid increasing fees and to maintain a good credit score. Some people might say don’t pay, reporting to your credit is just a bullying tactic. This is bad advice because the longer you wait to pay your debt the more fees build and your credit worsens. In extreme cases your credit card may be cancelled, you may be refused a loan or unable to make any serious purchases.

Full payment, payment plan, settlement?

There is a difference in each of these options and how it affects your credit report. Also keep in mind that the quicker you resolve your debts with the agency the better -- as the account sits in the system it accumulates interest fees and becomes more and more expensive with time. Stay calm and make an informed decision, but do not blow your payment off. This only costs you more in the long run.

Full Payment- quickest, guarantees that your credit will be cleared

Payment Plan -National Credit Solutions offers various payment plans over extended periods of time based on how much you are financially able to pay. This process takes longer to clear your credit but eventually does. they can set up automatic withdrawals according to the payment plan you have established.

Hardship Settlement- On a case by case basis NCS may or may not qualify you for a hardship settlement after assessing your situation and financial standing. Different factors affect their ability to settle such as ownership of the account and what type of account it is. If you chose this option your credit report will show that you settled for less than the legal amount owed. They can't guarantee the degree to which your credit will improve it varies in each situation.

Best way of paying
They accept payments over the phone or by mail, from checking, savings, credit or debit cards, mail orders, or cashiers checks. (Discover, Visa, MasterCard only) They will prob. encourage you to pay over the phone which I was uneasy of at first but when I checked into it I was told this was for a few reasons. It is a lot faster and actually more secure to pay via phone. If you mail in your payment there is a difference in the amount paid versus the final balance ( which includes any fees that were accumulated while your payment was in the mail).

After I pay how long will it take to get it off my credit?

NCS reports to the Credit Bureau with any updates to your credit every Friday. All that NCS can do however is notify the Credit Bureau and after that it is their obligation to make any changes as they see fit. The time that it takes to see any immediate results or removal varies.

Other Options: Cease & Desist/ Dispute

Cease and Desist is a formally written request. Be advised, cease and desist does not make debt go away. Requesting cease and desist will simply terminate any written or verbal communication towards you from NCS employees. NCS will honor this request. However, the debt will still show up on the consumers credit report, the account is still open, and the individual is still held accountable for the debt. But don't send a cease and desist and ask for verification...that doesn't make sense.

If you are disputing the debt it is best to file your dispute through Transunion.com or experian.com, or mail it directly to NCS addressed to Blake Taylor for the quickest response.

IF YOU ARE FILING A DISPUTE KEEP IN MIND:
1.) You must provide proof.
2.) After a dispute is received by NCS they commence an investigation that can take up to 30 days.

If you feel that the debt being pursued is not yours and you have legitimate proof to clear the account from your name then you should file a dispute. After they receive a dispute an investigation is taken up that lasts 30 days. After this 30 day period NCS has 30 days to contact you. This takes time.

If for example you are disputing the debt on the grounds of identity theft you must provide a police report and the identity theft affidavit for that relevant period of time when the debt occurred. Another example would be a person who was overseas at the time of the transaction, if the correct documents were submitted to prove this the account would be closed.

With millions of accounts there are bound to be mistakes or cases of fraud HOWEVER many people claim identity theft with no proof in an attempt to get out of paying.

If you don’t think the debt is yours do not file a complaint submit a dispute!

Complaints should be very rare. File a complaint if you are reporting any harassment or if the agency has broken the law.

Any other questions let me know...We’re here to help!

This information is not to be construed as legal advice. Every effort has been made to make sure this information is correct and up-to-date. It is not a full and exhaustive explanation of the law in any area. This information is not intended to be and should not be used as legal advice.

Responses

  • L
      Jun 29, 2009

    For anyone who has been reading any NCS bloggs and has questions I would love to help you and walk you through the process; however you need to contact the office so we can speak in person. To ensure compliance with federal laws pertaining to debt collection, we are unable to correspond electronically. The reason I can not give you any assistance via email is due to third-party disclosure (someone might read the email and NCS is held liable for the unauthorized disclosure of collections activities to an outside party) We want to help you, but we also want to do everything according to the law. Please feel free to call the office at [protected] I have listed our hours below.

    11am- 8pm Monday
    11am- 6pm Tuesday
    11am- 9pm Wednesday
    11am- 8pm Thursday
    11am- 5pm Friday
    Central Standard time

    If you call in and simply provide your personal information our Debt Resolution Specialists can look up your file and transfer you to your Account Manager.

    We also have a FAQ blog coming soon.

    Some questions that will be answered are
    • What kind of agency is National Credit Solutions
    • Who regulates a collections agency?
    • What tools does NCS use to collect?
    • Is it legal for NCS to report to my credit
    • Do I have to pay extra fees to NCS in addition to the principle balance?
    • Does NCS have to provide proof of purchase before collection?
    • Will my account be closed if I send in a complaint?
    • What is the best way to dispute a debt?
    • Should I contact the original creditor?
    • How can I prove this debt is not mine?


    A personal note addressing some questions I have been asked:

    • If you have moved and currently have a new address it helps to call in and correct the information so you can receive any reminders for payments, receipts, or notifications concerning your account. You should have received an initial letter 5 days after any contact with NCS informing you of your balance and your rights. If you have found something on your credit report and haven’t received a notice from NCS yet please contact our office so that we can get you the information you need as quickly as possible.

    • If you contact NCS and make a request for payment in full (PIF) your account will be closed and the Credit Bureau will be contacted. We will request that the collection be deleted from your credit report entirely. NCS reports to the Credit Bureau with any updates to your credit every Friday. This ensures quicker updates than many other agencies out there. All that NCS can do however is notify the Credit Bureau and after that it is their obligation to make any changes as they see fit. The time that it takes to see any immediate results or removal varies.

    • If you are seeing the date of December 2008 this is when National Credit Solutions received your actual account, this is NOT the date that indicates when the actual transaction occurred NOR does this date effect the fall-off date of the collection on your credit. The fall-off date for the collection on your credit is seven years from the last activity on the account. Your credit report will have this date listed. NCS does not “re-age” any accounts or manipulate any information illegally. NCS operates in compliance with the Fair Debt Collection Practices Act (FDCPA). We are licensed and working continuously to adhere to different stipulations that vary from state to state. We follow a strict code of ethics and treat every one of our consumers respectfully.

    • There are some consequences that come from leaving a collection report on your credit and waiting for 7 years for it to fall off. These consequences include but are not limited to drastic changes in your credit score, high interest rates, high insurance premiums, and difficulty acquiring loans or purchasing a house or car and may affect job eligibility. For more information on Your Rights: Credit Reporting & Credit Reports & Scoring visit http://www.ftc.gov/bcp/menus/consumer/credit.shtm


    • If you know that you owe money but have questions about the actual amount you can call into the NCS office and ask a Debt Resolution Representative for a breakdown of the principle balance as well as any late fees or interest accrued.


    This information is not to be construed as legal advice. Legal advice must be tailored to the specific circumstances of each case. Every effort has been made to assure that this information is correct and up-to-date. This is not a full and exhaustive explanation of the law nor should it be used as or considered legal council.

    If you wish to contact NCS:

    MAILING
    PO Box 15779
    OKC, OK [protected]

    Main Number:
    [protected]

    Because I am advising you to contact NCS I must state by law:
    National Credit Solutions is a debt collection company. This is an attempt to collect a debt and any information obtained will be used for that purpose.

    The Fair Debt Collection Practices Act provides that a debt collector may not use any false, deceptive, or misleading representation or means in connection with the collection of debt. Section 807 of the Fair Debt Collection Practices Act provides that "false, deceptive, or misleading representation" includes the failure to disclose the mini Miranda in the oral or written communication with the consumer and in addition to this within five days after first contact, the debt collector must send a written notice advising the consumer of the amount of money owed; the name of the creditor to whom the money is owed; and the actions which the consumer may take if the consumer believes that he, or she, does not owe the money.

    0 Votes
  • N
      Sep 23, 2009

    NCS Can go to hell. I currently have filed complaints with the Illinois, Oklahoma and New york attorney General regarding Fraud. I also have filed cases with the Federal Trade Commission and my Attorney is Currently gathering a case to File against National Credit Solutions!!! See you in court Suckers!

    0 Votes
  • D
      May 07, 2010

    I believe the above "complaint" by Lisa19072 is in violation of FTC guidelines for contact concerning debt collection. If this person is in the employ of NCS, NCS could be held liable in court for harassing contact.

    0 Votes
  • A
      Nov 29, 2010

    I think it's funny they made no attempt to contact me "NCS", if i didn't have a monthly credit check I would have never known about this. I had to make first contact after they posted negitive information on my credit report, Even if they take this off my credit report I will follow up with the Fair Trade Comission to have National credit Solutions investigated, also making a complaint to ACA international. It seems this is more wide spread than I first thought. I think they are buying false debts and attacking people with good scores. It's a shame I need to spend all this time on these crooks. They hope to bully people around and scare them into paying for fake debts to save their credit, being a combat vet I really wish I could meet these cowards face to face. At 236 dollars, I would pay that today if i owed it but I will not let them extort me on the fear of hurting my credit. Can we start a class action law suit on these guys? If so I would join that, it sounds like this is happening a bit to much for a isolated incident.

    0 Votes
  • D
      Dec 09, 2010

    Lisa19072 recommends against filing a complaint. This company wrongfully damages many folks' credit rating, so don't consider her advise.
    Only when enough of us file complaints with NTC, BBB, and our state's AG will NCS be compelled to alter their their unfair practices.

    0 Votes
  • D
      Feb 02, 2011

    Well it is clear that Lisa works for these scam artist. I am in the process of clearing up a bogus debt with them. I recieved a phone call and when I returned the call I was told that I owed Hollywood Video $230 in late fees. To begin with any time a rented a movie if there was a late fee on a previous rental I paid for it then. I also went by there twice a day to and from work and rarely had a late movie. I asked for the dates of the rentals and the store that I used had already closed by then. I also requsted in writing a copy of my rental history for the past 3 years. I have not gotten that but I did receive a billfrom them for $113.96, less than half of what they told me originally. I called consumer affairs in my state and sent them a copy of the letter I sent to them and the attorney general's office. I think with the call it was just wire fraud but now that they have sent me a bill, it is mail fraud as well. Does anyone know how to file a class action lawsuit?

    0 Votes

Post your comment