MyPhotoWallet
reviews and complaints

In my personal experience, MyPhotoWallet (myphotowallet.com) has been the most disappointing and unprofessional company I have ever dealt with. After placing an order, I was immediately notified that the transaction could not be completed. Confused, I made a purchase from another company. However, approximately an hour later, I received a confirmation email from MyPhotoWallet. Frustrated with the unexpected occurrence, I immediately contacted their customer service department and requested to cancel the order and receive a refund.

Unfortunately, I have yet to receive a refund, and it has been almost five days since my initial inquiry. Despite multiple attempts to reach out to customer service, it feels like I am getting the runaround and excuses for the delay. Apparently, I am now being notified that I cannot receive a refund at all due to a chargeback, an unfamiliar term to my vocabulary.

In my opinion, their policy of $9 for restocking fee feels unreasonable. Regardless, I am beyond frustrated and disappointed with MyPhotoWallet's poor customer service and inability to provide a straightforward refund for an order that was mistakenly confirmed after receiving an initial error message.

To prospective customers, I suggest finding another company to meet your needs. Although MyPhotoWallet may have appealing items, the inconvenience and stress from their lack of communication and inability to provide refunds make it not worth it. Save yourself time and money and search for a company that values their customers and provides exceptional service.

I recently ordered a wallet from MyPhotoWallet (myphotowallet.com) as a Father's Day present. While the product arrived on time, I was disappointed to see that my daughter's face had been distorted in the photo. I received an email from the company stating that they had to "enhance" the photo, but it seemed like they had widened her eyes, nose, and eyebrows instead.

When I requested a refund or a new wallet with a non-distorted photo, I received an email from "Vivian" with a rather lackluster response. In the email, Vivian basically told me that the wallet "looks fine" and that the photocopying process could not always capture the true colors and details of the photo. While I understand this explanation, I was still unhappy that they did not offer a solution to fix my issue.

It's a shame that MyPhotoWallet didn't do more to make things right. While they claim to be looking to improve, a lack of action will only push customers away. I hope that they will take my feedback into consideration and work to improve their products and customer service in the future.

I recently had a disappointing experience with MyPhotoWallet (myphotowallet.com) and want to share it with others. Firstly, I paid for VIP service and was promised delivery on December 9th, but my item arrived in the second week of January instead. Two days before the holiday, I tried to cancel my order but was told it wasn't ready yet. By the time I received another email indicating that I would receive it shortly after the 25th, I was already frustrated. On top of that, they promised me a 40% discount on future purchases. However, after a week had passed and I still had not received my item, I requested a full refund.

Unfortunately, this led to an exchange of over 20 emails over the course of another two weeks. The item finally arrived last week, but the experience was definitely not worth it. I felt like I was not being listened to or respected as a customer. I had emphasized time and time again that I did not want the item shipped to me, but they still went ahead and charged me for it.

Needless to say, I was extremely disappointed by this experience and felt like this business lacks professionalism and communication skills. I am even considering sharing my feedback on social media and other platforms if I am not reimbursed in full. It's important to share our experiences with others so that we can all make informed decisions about where to spend our hard-earned money.

I recently ordered a personalized rechargeable lighter from MyPhotoWallet (myphotowallet.com) for my husband as a Father's Day gift, but unfortunately, it has yet to arrive. Despite their claims that the delay is due to COVID-19, I am skeptical because I have not had any issues receiving other packages on time. I understand that personalized gifts may take longer, but it has been a significant amount of time since my order was shipped out on May 11th. I have been in contact with customer service via email, but unfortunately, they have only provided me with the same answer that it will take 7-10 business days to arrive. However, their website says otherwise, and I am beginning to feel like they may be lying to me. I have also requested a refund if they are unable to locate my package, but as of yet, I have not received a response. My frustration with this situation is quickly escalating, especially since I am tracking my purchase from two different apps and receiving conflicting information. I hope that this issue can be resolved quickly, and I will update this review accordingly.

I recently ordered a personalized wallet for my beloved husband from MyPhotoWallet, a popular online platform that dealt with customized products. We decided to have a picture of our lovely granddaughter imprinted on the wallet. However, upon receiving the product, I was disheartened to see that the photo work on the wallet looked nothing like our dear granddaughter. I must say that the photo quality was quite disappointing and did not do justice to the beautiful picture that we had sent to them.

I immediately contacted the company and explained the situation to them, hoping either to try another picture or to get a refund. However, the response that I received did not leave a positive impression on me. They explained that an artist draws the photos before they are imprinted onto the wallet. Although the example photo wallets displayed on their website looked great, I felt that the response was more about placing blame rather than offering a solution. I found their customer service to be unsatisfactory and felt that MyPhotoWallet was failing at public relations.

Since I am left with a wallet that could not fulfill its intended purpose, I will not be using this company again. I have spread the word among my family and friends to read all MyPhotoWallet reviews before ordering from them, so that they don't have to go through the same disappointment that I encountered. My experience with MyPhotoWallet was truly frustrating, and as a result, I cannot, in good conscience, recommend them to anyone.

I recently had an experience with MyPhotoWallet that left much to be desired. When I placed my order, I was given a delivery estimate of 5-7 business days. However, it ended up taking six weeks for my order to arrive, which was quite disappointing considering the amount of money I had paid for shipping costs. Their website proudly claims to have the best support line and customer service, but, unfortunately, my experience was quite the opposite.

When I attempted to reach out to the customer service team for assistance with my delayed order, I received very little help. I was communicating with an agent named Vivian via email, and despite my repeated attempts to get my issues addressed, she seemed to dodge my concerns and simply asked me more questions. It left me feeling frustrated and unheard.

The website boasts a large symbol of a headphone, which indicates customer service support. However, they do not offer phone service, which I found to be very limiting and inconvenient. In fact, I ended up having to drive to pick up my order myself because the delivery man never followed my instructions.

When I finally received my product, I was highly disappointed. My keychain had scratches and markings on the customized writing portion, and the picture was so dark that you could hardly even tell that there was a picture at all. Overall, it was a subpar experience. If you're looking for high-quality customized gifts, I would recommend shopping at a local business instead.

When I ordered from MyPhotoWallet website, my experience was less than ideal. I placed my order on December 8th and was promised free shipping for orders over ?50. However, I did not receive any email confirmation regarding my order status for several days even though I had been reaching out to them frequently. Finally, after persistently asking, I received an email stating that my order was being processed and would take up to 24 hours for quality checking.

Since these were Christmas presents, I was disappointed that they would not arrive sooner. When I brought this to their attention, they offered me faster shipping for an additional cost of ?9.96. I agreed to pay extra and was promised that I would receive a tracking number for my order.

However, even after paying for faster shipping, I have yet to receive any tracking information. This lack of communication and delay in delivering my order is unacceptable. I feel very disappointed and let down by this company.

In general, I would not recommend MyPhotoWallet to others. Although I understand that it is a busy time of year, it is not acceptable to take 10 days to produce some personalized items. If I do not receive my order soon or tracking information, I will be taking further action to seek a refund through my bank.

MyPhotoWallet has left me feeling severely let down by their service, quality of products, and overall handling of my experience with them. As I placed my order in early December, I firmly believed that my items would arrive before Christmas. This was the sole reason for choosing this company as my online shopping destination, however, unfortunately, when I contacted their customer service team to verify my delivery would be on time, I found no definite answer.

It was disappointing to learn that the website and its customer support team aren't as reliable and transparent as they appear to be. The deception left me disheartened, especially after receiving my order today. I have been left thoroughly disappointed with the quality of my purchased items, particularly with the keychain which has been so poorly produced that it's almost impossible to see the image on it. I must admit, I'm now quite embarrassed to gift it.

Previously, I received an unopened box of the puzzle--even though the exterior of the box indicated a poor quality product. Given the almost two months I waited, I had hoped for a better outcome. I sincerely hope that this poor experience was just a one-off occurrence and that the company does not regularly conduct business of the same standard.

My experience with MyPhotoWallet was disappointing, to say the least. I had high hopes for the wallet that I ordered for my father, which was supposed to have a picture of him and my daughter engraved on it. However, when the product arrived, I was shocked to find that it looked nothing like any of the advertised items on their website. The picture was distorted, and both my father and daughter were unrecognizable.

I immediately contacted the company to express my disappointment and request a refund. However, much to my dismay, the customer service representative blamed me for the poor quality of the product, citing the quality of the photo I provided as an excuse. While the photo I provided may have had a slight blur on a hand, it certainly did not warrant the terrible engraving that MyPhotoWallet produced. What was particularly frustrating was that the company did not offer a preview of how the wallet was going to look prior to engraving or shipping, which I found to be highly problematic and dishonest.

Despite my protests, the company refused to give me a full refund and instead offered to redo the wallet with an additional shipping fee. This was unacceptable, so I promptly contacted my credit card company and filed a dispute. Fortunately, my credit card company was able to assist me and resolve the matter.

In conclusion, I would advise anyone who is considering doing business with MyPhotoWallet to think twice. Their lack of attention to detail and poor customer service make them a suspect company. It's unfortunate that they do not stand behind their products and use excuses to avoid taking responsibility for their poor workmanship. There are better alternatives out there for personalized photo products, and MyPhotoWallet is not one of them.

To begin, let me recount my unfortunate experience with MyPhotoWallet (myphotowallet.com). Although I understand the impact of Covid-19 on shipping times, the issue I faced with MyPhotoWallet was not solely due to the pandemic. To be exact, I had to send them at least 5-6 emails before getting a response, which took about a month! Even worse, their reply was unprofessional and gave off a childish tone. When I requested information about my order’s shipment, no reply was available. I received no tracking information or any indication that my item was shipped. Their promised timeline stated that my order would be processed and shipped out within a week but that was never the case.

At that point, I came to the conclusion that I wanted a refund for my purchase. However, I continued to receive no response: it seemed as if my request was being ignored. So, I was forced to contact PayPal and file a complaint against MyPhotoWallet. Despite the absence of tracking information and their lack of professionalism, it took them a month to ship my order. I received a tracking number only after PayPal got involved.

Upon receiving my item, I realized that it was not what I expected for the amount I had paid. Their website guaranteed a refund at any point of the shipping, processing, or return of an item, but that was a blatant lie. When I asked for a refund, their response was that they could not refund me in my case, or that they make items to the best of their ability and hence cannot accept refunds. Needless to say, their implied quality made no sense to me, as it was a far cry from what I expected.

PayPal was too late to take action as they cited Covid-19 as the reason for delayed responses. In the end, my item arrived after waiting for 2-3 months. They marked my case as closed with no refund. When I opened a new case against them regarding the poor quality of the wallet, PayPal again failed to grant me a refund.

Consequently, I would advise anyone looking to purchase from MyPhotoWallet to reconsider. My experience was extremely frustrating and disappointing. Instead, I recommend conducting thorough research on other online stores and their practices. I ended up getting my husband another, more expensive wallet from a company that had a better track record, and our experience was phenomenal. Trust me, save yourself the pain, stress, and headaches and avoid shopping at MyPhotoWallet.

When I stumbled upon MyPhotoWallet, I was ecstatic to see that they offered personalized wallets with my favorite photos on them. I quickly placed an order, but unfortunately, I soon changed my mind about the purchase. I had come across some alarming reviews about the company from a credible source that made me doubt the quality of their products.
Hoping to get a refund, I contacted their customer service team and requested that my order be canceled. To my dismay, I was met with a series of unsatisfactory responses from an agent named "Irene," who seemed to be giving me the runaround instead of addressing my request. Despite several emails back and forth, it had already been three weeks, and my order remained uncancelled.
As if that wasn't bad enough, it later dawned on me that all the glowing reviews I had seen on their website might have been phony. After reading this review, I became convinced that they were fraudulent and that I should file a report with the Better Business Bureau. My interaction with their customer service agents, Jesse and Irene, was nothing short of frustrating and unprofessional. Based on my experience, I would advise others to avoid shopping with them altogether.

I recently purchased a nightlight picture glass frame and keychain from MyPhotoWallet, and I have to say, I was more than disappointed with what I received. Firstly, my package was missing the keychain entirely, which was a frustrating start to my experience. As for the picture frame, I was under the impression that it was made from glass, but to my surprise, it was made from cheap plastic. As if that wasn't bad enough, when I lit up the nightlight, there were unsightly stains on the plastic that I simply couldn't remove. I must admit, I was embarrassed to gift this to my friend given how poor the quality was. Even trying to wipe away the specks of dust was a fruitless effort - they just wouldn't budge.

What's even more concerning to me is the fact that the reviews on MyPhotoWallet's website are almost too perfect, looking suspiciously fake. I felt that it was important to leave my own honest review to warn other potential customers of the lackluster quality of these products. For me, this purchase was not worth the $35 I spent, and I would caution others against buying from this website. While the display of the picture was nice, the overall experience left me with a bad taste in my mouth.

Upon receiving my order from MyPhotoWallet, I was disappointed to find that my package had taken almost a whole month to arrive. When I finally opened it, I was excited to see the dog tag I had ordered, but upon further inspection, I realized that the picture was not properly aligned and could only be seen if I held it sideways. The tag was supposed to feature a picture that could be viewed straight on, and since I had selected it carefully, I expected it to be perfect. Additionally, I also ordered a keychain which was not up to my expectations as it resembled a cartoon character.

I immediately reached out to the customer service team to express my concerns and inquire about returns. Shockingly, despite my dissatisfaction with the product, they only offered me a 20% refund due to their delayed shipping. I felt let down by their lack of accountability and their failure to take ownership of the issues with their product.

To add to my disappointment, I also found that MyPhotoWallet's customer service takes far too long to respond to inquiries, often taking 3 or more days to reply. This simply added to my frustration and added to the overall negative experience.

I believe that good customer service is a crucial component of any successful business, and I was extremely let down by MyPhotoWallet's lack of accountability and poor response to my concerns. If they had taken the initiative to correct the issues with their product, I would have appreciated their efforts. But unfortunately, their inability to exceed my expectations has left me feeling disappointed with my overall experience with their company.

My experience with MyPhotoWallet has been extremely frustrating and disappointing. I placed an order three months ago and have yet to receive my product. Despite reaching out to them multiple times, I have only been met with vague responses about the status of my parcel and no resolution has been reached. I even had to ask for a refund as my son's birthday, for whom the product was intended, has long since passed.

What's even more troubling is that MyPhotoWallet seems to be operating a shady business, potentially taking advantage of unsuspecting customers. I have come across many others with similar experiences, paying around $30 for a product they never receive. It's truly concerning that businesses like this are allowed to operate online without any real accountability.

There needs to be stricter regulations in place to hold companies like MyPhotoWallet responsible for their actions. It's simply unacceptable for customers to be left in the dark and expected to track down their own parcels. I strongly urge others to think twice before doing business with MyPhotoWallet or any similar company, and for authorities to take action to prevent this kind of behavior from continuing.

MyPhotoWallet (myphotowallet.com) is not a merchant that meets customer expectations. The quality of their product is sub-par and the customer service is lacking. In a recent incident, a customer purchased a wallet with a picture of their kids and was disappointed with the final product. The photo resulted in a ghastly image despite following the guidelines for taking the photograph. Upon contacting customer service, the response was inadequate and unsympathetic. The customer had to wait a long time for any response from support and received sarcastic replies.

Therefore, it is not recommended to purchase from MyPhotoWallet (myphotowallet.com). Instead, it is suggested to consider alternate merchants like shutterfly or etsy. These merchants offer better quality products and superior customer service; as it is not worth compromising quality over finding a cheaper option. Avoid spending hard-earned money on a product that does not meet expectations.

If you're planning on placing an order on MyPhotoWallet, you might want to read this review first. I recently ordered two wallets from them and unfortunately, I had a less than satisfactory experience. Firstly, I was disappointed to discover that the product ships from China despite no mention of it on the website. This resulted in a long delivery time which could have been avoided if they were upfront about it.

To top it off, the quality of the wallets wasn't consistent. One of the wallets looked okay, but not as great as in the picture. The second one was so poorly made that it was almost laughable! The wallet was so cheaply made that it really wasn't worth the price I paid for it. To make matters worse, the amount I paid included the cost of shipping and, if you choose, the VIP option. However, I found the VIP service to be utterly useless.

I wish I had read reviews before making my purchase. I would not recommend purchasing from MyPhotoWallet despite their claims of great products and services. Unfortunately, they only post positive reviews on their website, so take that into consideration when making a decision. My advice is to save your hard-earned money and order from a more reputable website where quality products and reliable services are guaranteed.

When I heard about a company that offers personalized wallets, I decided to try it out as a special gift for my boyfriend during Christmas. Unfortunately, my experience with MyPhotoWallet was nothing but disappointing. Despite sending them a clear picture of what I wanted, they were unable to deliver and make the product as I had imagined it to be. In the end, what I received was an ugly-looking and poorly-made wallet that I couldn't possibly give to my boyfriend.

To make matters worse, their customer service was no help at all. When I tried to reach out to them, they were unresponsive and unwilling to provide a satisfactory solution. The only thing they offered was a measly 15% refund, which didn't even come close to covering the full cost of the wallet I had purchased. Needless to say, I was left feeling extremely frustrated and disappointed.

I strongly recommend that you avoid this company at all costs. It's not worth the risk or the money to potentially receive a subpar product and poor customer service. Instead, look for other companies that have a reputation for delivering high-quality and personalized items that meet your expectations. Don't let a bad experience ruin your gift-giving intentions and spoil your special occasion.

MyPhotoWallet boasts offering unique personalization of what could be a very special and meaningful gift for your loved ones. However, the entire process is shrouded in uncertainty, as they do not provide any indication of how long it will take to finalize and ship your customized order. Customers have reported waiting many weeks before finally receiving their order. What's more, there appears to be a dubious and quite frankly, outrageous company policy where they refuse to issue refunds if items go missing or are damaged. It seems unfathomable to be denied recompense for something that was not even delivered due to no fault of your own! Additionally, aside from the lack of transparency and flimsy materials used, customers have also reported that the company representatives can be quite rude and dismissive. In fact, some have gone so far as to say that they were unwilling to provide even the most basic of customer service like providing HR contact information or anything connect to Corporate. Finally, perhaps most disappointingly, the so-called photo wallet that is the end result of all this confusion and hassle appears to be cheap and unimpressive. One reviewer even remarked that it seemed like they might as well have used excrement in lieu of photos for the same effect. Suffice it to say, this company does not inspire trust in its customers, and it would be wise to reconsider ordering from them. Remember, cheap does not always mean better!

I recently had a less-than-satisfactory experience with MyPhotoWallet, and I wish I had seen some honest reviews before I decided to purchase from their site. The website states that it takes 5-7 business days to process an order, which sounded reasonable to me. However, what they don't tell you is that there's a flat fee of $10 for shipping, and that it could take up to 10-15 business days for the order to arrive. That's almost three weeks of waiting!

To make matters worse, I've been tracking my order and for the last five days, it seems to be stuck in the middle of nowhere, only 15 minutes away from me. I was never informed that it would take this long to receive my order until after I paid for it. As a frustrated customer, I reached out to the company for a refund, but they refused because they claimed that the order was already on its way.

Needless to say, I am not impressed with the service that I received from MyPhotoWallet. I ordered a necklace as a gift for my daughter before she left for college, and now she's already gone and we still haven't received it. It's been over a month since I made my purchase. Being the skeptic that I am, I did some research and found that I'm not the only customer who has gone through such an ordeal with this company. I highly advise anyone considering buying from MyPhotoWallet to reconsider their decision and look for alternative options instead.

I recently visited MyPhotoWallet's website, in search of a special and personalized gift for Father's Day. After browsing their selection, I found a wallet that I liked and placed an order a month and a half in advance, to ensure that I received it in time for the occasion. However, after three weeks had passed, I still had not received a shipping notice for my order. Feeling concerned and eager to have my order in time for Father's Day, I decided to send an email to their customer service team. To my surprise, they responded and let me know that my order had been returned to reproduction due to unsatisfactory standards. While I appreciated the effort to ensure quality, I couldn't help but feel disappointed that they didn't inform me of this issue beforehand.

The same day, I received a shipping notice, and while it did eventually leave the facility, two weeks had passed without any further updates from the USPS. Once again, I had to contact customer service and request a refund or for them to commit to delivering the wallet by Saturday, given that Father's Day was on Sunday. It was a stressful and frustrating experience, and I didn't receive the wallet until much later than anticipated.

To make matters worse, I learned through reviews of other customers that the product's quality was subpar, even when it was delivered, which left me feeling even more disheartened and disappointed. In hindsight, I would not recommend MyPhotoWallet as a place to purchase personalized gifts, as their customer service and product quality did not meet my expectations.