Home Online Shopping purchase of movie tickets online  -  purchase of movie tickets online

Author of the complaint
7:51 am
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I inadvertently selected the wrong date today instead of tomorrow when buying tickets for my visiting family to go to a movie together. I immediately realized my mistake when I received the confirmation email and called within 10 minutes of my purchase. The customer service rep's response was "read the refund policy in your confirmation email." In other words: tough luck. Wow did she seem unhappy in her job. I next called the movie theater and the service rep said he could exchange the tickets if I came in person before the movie started. Unfortunately, the movie started in 30 minutes and I live an hour away. He added that he thought all online ticket agencies offered a refund policy for situations like this so I should re-check with them. Nope. Not So much for being customer obsessed. At least I have an opportunity to express my frustation with my wallet. From now on its Fandango or any service but

Add a comment
Apr 26, 2019 11:05 am

I made a mistake and purchased the wrong tickets and I'm trying to get a refund. I called the number which immediately directed me to send an email to [email protected] I received one response where they said they forwarded my request to the correct department and haven't heard anything g back. Who else should I try?


Learn how the rating is calculated

16 complaints
3 resolved 13 unresolved contacts

(added by reviewer)
2255 Glades Road, Suite 100E, Florida United States