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I am a Canadian citizen who approached a company called Global Visas, a UK based company with offices in Canada, South Africa and around the world, to assist me in sponsoring my wife and her daughter to come to Canada. We retained their services on 2011-03-18 and were told it would take approximately 6 months to process. The people at Global Visas presented themselves as professionals AKA Monique Fensham and we trusted that they were qualified to do the job. At that time, Global Visa’s website claimed to have an authorized representative working on their Canadian files, but we did not know that we needed to sign any sort of agreement or Use of Representation form with a lawyer or member of CSIC/ICCRC. In the beginning, we dealt only with local South African staff.
Unfortunately, the application process was not as we expected, there were numerous delays in communications, problems with payments, etc. The application was finally submitted in June 2011 but we later found out that it had been submitted with major errors – incomplete forms, incorrect application fees, no medicals, no paperwork dealing with my step-child’s custody issues. The application was then returned by CIC to Global Visas on August 22, 2011.
We were not notified however until November 2011 that the file had been returned to Global Visas office, within the events following, it had came to my attention after contacting my MP (Peter Goldring, MP Edmonton East). Peter Goldring had his special assistant, Lynda Wyrning pursue the file. Lynda Wyrning had then discovered this by contacting the CIC in regards to the file which lead to feedback stating that the case was sent back, this of course lead to further questioning by the both of us. We were later told by Global Visas staff that the file had been stuck on a shelf by our former case manager and former Global Visas employee, Monique Felsham, and that it had been found by accident when a staff member went to look for some papers. During this time, we thought our file was being processed by CIC!
When we were finally notified about the problem, we had to sign Use of Representation forms with a new Global Visas staff member, who told us that our application forms were “old” and needed to be redone before the file could be resubmitted. He said he did not have time to do them at that time because he had other clients with more urgent cases, and so were forced to wait. He did not mention any of the other problems on the file ( custody issue) and at that time, we were not aware of those problems either. Months passed and nothing happened with our application – we grew anxious and tried contacting Global Visas very often. Eventually, it had came to light after numerous failed attempts at contact with this person that he had quit the Friday after, this of course lead to further stress and panic as now, it was clear that the case once again, was unfortunately neglected and missing.
After many complaints to the local South African staff, we were finally able to receive a refund for our application in February 2012 and we received our file back. Our Use of Representative forms that we had signed with Monique Fensham were not on the file yet she was the "contact person on file for the CIC"
Through our contacts at Global Visas we also learned (after the fact) that the company did have a Canadian/UK lawyer named Steven Safieh working for them around the time when we initially signed our retainer agreement. We were told that he was living in the UK and that some applications had been sent to him for sign off prior to submission to CIC but Global Visas staff was not allowed to tell clients his name.
Complaint
We feel that our case has been mishandled on multiple levels and would like them all to be dealt with.
Global Visas – How can such a company advertise that it has authorized representatives if the authorized representatives are not directly involved in cases? How can they allow non-Authorized representatives to do all the file processing, assessment, etc.?
Monique Fensham – This person is now operating her own business in South Africa, offering Canadian immigration advice as a ghost consultant. We want her stopped as she is the one responsible for submitting our initial application in such appalling condition and for leaving it buried on a shelf while we waited for months and months: http://www.linkedin.com/profile/view?id=160171712&authType=NAME_SEARCH&authToken=wrxu&locale=en_US&srchid=bc3aa2ec-bb14-422d-b3f7-243b10fcebcb-0&srchindex=3&srchtotal=3&goback=.fps_PBCK_*1_Monique_Fensham_*1_*1_*1_*1_*2_*1_Y_*1_*1_*1_false_1_R_*1_*51_*1_*51_true_*1_za%3A5852_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2_*2&pvs=ps&trk=pp_profile_name_link
http://southafrica.backpage.com/BusinessServices/immigration-and-visa-solutions/1214700
http://perhaps.co.za/a/show/south-africa-australia-canada-visa-services/596916
http://www.justpost.co.za/0/posts/8-Services/94-legal/44526-SOUTH-AFRICA-AUSTRALIA-CANADA-IMMIGRATION-amp-VISA-SERVICES.html
My wife and I are now faced with another 2 years apart, waiting for our application to process. We cannot understand how companies such as Monique Fensham can advertise Canadian immigration services and claim to have or are authorized representatives and still give such negligent service.
A former employee of Global Visas has provided us with copies of emails from Global Visas/Monique fensham showing my files neglagence and that they were hiding the identity of Steven Saphieh from clients and that Global was operating without an ICCRC/CSIC member for a period of time. Even though she is no longer working at the company, we do not want to get her into trouble, but she has agreed that she will assist with whatever is necessary.
Monique Fensham is unprofessional and I did file a complaint with the ICCRC for Non ICCRC members and fraud as on some of the paperwork also my wife's signature did not match. She has no respect for anyone and obviosly does not care about her clients. She deliberately messed this up because we went to Adrian Baxter (UK bransh Manager) for help. She specifically told my wife NOT to go for a medical untill she says so. And wow conveniantly forgot to get permission for my child to move to canada. There is so much more to say all i can say is when you call that woman and she is chewing on her lunsh as you BEGG her just to answer your quiestion and her responce while chewing is "im very highly renowned and my clients does not speak with me this way and im sorry but your case is weak very weak im hanging up now" that is when you will be sorry. This woman took my credit card to pay my fees it took me 2 weeks to get the information and I did not even get it from her I got it off someone else then to top it all off she paid only HALF the fees that was requiered! and it took 3 weeks for me to get the reciept out of her. Do Not deal with this woman you will be sorry.
this here is how she opperated when she got busted and my wifes friend found her.
February 21Monique Vavavoom Fensham
is sad how 1- marisks uses her family and her ways like the last time! secondly i resigned from gv - mariska and her family are infact a bunch of loonies!
We are nothing but that to this woman yet this is my wife my life my future my daughters future she messed up and she is calling us loonies.. My wife found her on the phone and confronted her Monique had nothing to say, Our new Visa Consultant who is a Registered ICCRC member also tried to consult with her but Monique put down the phone.
This is serios and a visa is someones life/marriage this is not how you treat people it just isnt.
