MOHELA review: Student Loan Forgiveness

I was notified by MOHELA that my loans were forgiven in 2019 and I was never informed. MOHELA alleged that it sent me a refund check but to the wrong address. Upon informing MOHELA sent the refund check to an old address, the check was cancelled and a new check was expected to arrive within 5 to 7 business days. After about 10 days, I have not received my refund check and contacted MOHELA again to learn that the representative entered my mailing address incorrectly and my account was under review by accounting and that it may take another 30 days to issue the new check. After another 7 days, my account is still under review by accounting and after a 4th representative, it will now take between 30-60 days to receive my refund. I requested a supervisor and was put on hold for more than an hour. After calling again, my wait time was more than 200 minutes. This is unacceptable!