The complaint has been investigated and
resolved to the customer's satisfactionResolved Mitsubishi Tv — extended warranty
resolved to the customer's satisfaction
In May 2010 my Mother purchased a Mitsubishi wide screen TV modal # LT46249 from Paul's TV for a little more than $3, 000.00 The salesman told her if she purchased the extended warranty it would cover the TV for up to 5 years however, if she experienced any problems all's she would have to do is call them and they would send out a repairmen at no cost to her to fix the unit and if they could not fix it they would replace it free of charge, so she purchased the extra warranty. Well on 1/12/12 half of the 16 speakers on the TV stopped working, I called Paul's they said the Tech would call us back in 48 hours, On 1/18/12 the Tech called and instead of setting a date to come check out the TV he said “It is an update issue, if I come out there it will cost you $99.00 however if you have a flash drive I can email you a free way to fix it yourself” This is sight unseen, The salesmen never said she would need to fix it her self and being over 70 years old that made little sense but he refused to come out in less she was welling to Pay the $99.00, that is $99.00 on Top of the so-called $400.00 she already spent on the warrenty. Well we will see what a Judge thinks about this!