MindBody Online — Fraudulent monthly charges
I own a Yoga studio and I was a Mindbody Online customer for over 3 years. Each year they kept increasing the monthly subscription fee to use their software and they made me feel like there was no other option available that could do the job. Not only was the Mindbody software expensive, it was extremely difficult to use and required me to spend hours upon hours learning the system on my own. I still haven’t figured it out so I was even coaxed by their sales staff into paying extra for training sessions and support! If the software did what it was supposed to do, all this frustration could have been avoided. Thank goodness that there are other companies that offer a far better, more cost effective solution. Finally 3 months ago, I decided that I had enough and went with another software service provider. I am so glad that I did, but needless to say that Mindbody didn't make the transition an easy one. First, they refused to export my client’s billing information! These are MY clients and all of my clients were on a monthly auto-pay plan so I was forced to obtain their billing information for a second time and enter it manually into my new system. The cherry on top was that Mindbody CONTINUED to bill me months even after I cancelled with them in writing!!! I guess that they thought that I wouldn't notice the extra charges on my credit card statement. I had to call to my credit card company for them to credit back the fraudulent charges.
I wouldn't recommend them to anyone. In fact, stay far, far away. There are much better options out there now so do your homework!!!