purchased a silver ring on September 22, 2026. As store did not have my size, store suggested i purchase size larger then send to their goldsmith to size down to fit. Ring arrived 2 days later. It was sent to Goldsmith for resizing six weeks ago! I am still waiting for ring. I contacted the store after four weeks, spoke to the assistant who helped me and was told to 'wait for phonecall.' Last week I called and spoke to the Manager, initially he stated the wait time was unacceptable and then gave poor excuses for the delay. It is not 6 weeks! Still no ring! I contacted customer service who directed me to speak to customer service in Australia as there is no head office in Canada!
I am now returning to Michael Hill and demanding my money back.
Desired outcome: receive my ring
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