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Mbcontact.com review: Fraud & scam 68

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Author of the review
4:37 pm EDT
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Ordered 8.1 update for Adobe Acrobat Reader from Adobe website which proved incompatible with my operating system. Cost $66.74. Adobe has no record of my purchase. Order confirmation received from mbcontact.com, not Adobe.

Seems that Adobe website has been compromised by mbcontact.com. Incompatible software caused dysfunction of my PC. 30 June 2008.

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68 comments
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missywho44
Scottsville, US
Jun 06, 2016 4:43 am EDT

The other day my pc was seriously acting up, and I was online looking for computer virus protection, and let me say I have learned my lesson once and for all! I ordered, or thought I was ordering the software. The money was taken out of my account and guess what no software!
I have tried to contact them via the number on my invoice that was sent to my email address, The first attempt I did get and india speaking person and they put me on hold and or hung up. Since then I have called every hour of the day, and I wait and wait on the phone, by the time my turn comes they either disconnect me or the mail box is full. Today I called and I think I did get to leave a message. I don't know who regulates internet businesses? But this is happening way too often.
The government wants us to spend what little money we do have and put it back into the economy and things like this happen.
I also found the number for the ligament AVG business and called them and told them about this company that is posing as them and taking the American peoples hard earned money. He stated that he would report it.
This has happened to me one other time but I did manage to get my money back! I will be contacting the FTC and whomever else I can find to complain. They took almost forty dollars of money that I really need.
Anyone that has had the same or similar experiences I urge you to complain and contact AVG until you are satisfied with your results.

MAC
MAC
Alabama City, US
Jan 03, 2009 11:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

In many ways, this is your fault. Why would you enter your credit card number and open yourself up to this fraudulent charge?

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josh
Falls Church, US
Jun 06, 2016 4:43 am EDT

I responded to email at once it asked for credit card number and it said the membership fee is $3.99/year and for 3 years $ 12 . dollers after giving visa card information i got a recipt for$ 58.81 at once i called lexus visa pursit and inform thm that this transcection is a scam. and i send reply from from the same recipt to cancel my transection. so far i did not get any positive response. i made dispute with visa not positive response i called MB CONTACT and left numerous messages no response.now I am wondering who is monitoring this kind of criminal activities.

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Christie
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Dec 04, 2008 9:20 pm EST

The same thing happened to me. I used by paypal account and the company that was billed was adavance telecome and their phone number is [protected]. I waited on the phone for a long time and never got through...

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David Boyes
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Nov 27, 2008 4:11 am EST

I find that AVG who is one of "mbcontact.com" knows that this site is a scam so why cant the site be shutdown it cannot be very hard in this day and age, for gods sake some one who has the ability shut it down.

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Robert Clark
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Jun 06, 2016 4:43 am EDT

Today is 8 November 2008 I to have fallen to this scam. It is available at CNet Download.com. Tried ringing their customer services team very unhelpful. DO NOT DOWNLOAD OR CLICK ON THIS LINK!

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W. R. Hawthorn
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Nov 07, 2008 7:00 pm EST

Got done for just under £20 by MBContact.com for the same AVG scam.
Maybe banks can do more by checking any payment to those already identified as fraudulent such as MBContact and whenever any credit card payment is sent it will be immediately refused.
It shouldn't be so hard to do to carry out a verification check as to the background of the person or company to whom any payment is to be made and act accordingly.
For what it's worth I'm certainly going to bring this matter up with my own bank to see what additional checks might be put in place.

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lavinia
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Jun 06, 2016 4:43 am EDT

whilst attempting to download free AVG software, we must have clicked on similar sounding site, ended up being billed by MBCONTACT.COM. However, my credit card company refunded me (and we didn't report it 'til 6 weeks after the con).
I have suggested to someone at AVG, but don't know if they will listen, why don't they put on their free download site, a warning, if you are looking for our free downloads, only click on site called "xyz" and beware of similar sounding sites that suggest you up-grade or add other products

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Lawrence Milask
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Jun 06, 2016 4:43 am EDT

I received an email to upgrade my Spybot program to 2009 version. I paid $35.00 for it using my bank card, and on October 27 my account was charged $35.01 and $1.05 (for foreign exchange). My program remained the 2008 version after installation. The Mbcontact website would not come up on my browser. I called the given number [protected]) and talked to a Customer Service representative who had my information and told me that the company was in India. He told me it would be a one-time charge (we'll see), and referred me to the Tech Support Email for why their website does not come up (I'm not wasting my time on that). I don't know if this is fraud or just plain incompetence, but do not buy anything from them.

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Bruce
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Jun 06, 2016 4:43 am EDT

Dayanand, you must be part of the scam. mbcontact.com is obviously a criminal operation.

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DAYANAND
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Jun 06, 2016 4:43 am EDT

MB CONTACT IS VERY VERY GOOD COMPANY . I HAVE RECEIVED MANY SOFTWARES FROM THAT COMPANY . I LIKE THAT COMPANY

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W P G
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Sep 17, 2008 4:09 pm EDT

I also have been duped it seems re a add for Google Earth can any thing be done about it W P G Ireland

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Tom Stannett
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Aug 31, 2008 3:09 pm EDT

Have emailed Nero.com at the legal@nero.com to tell them that I'm not the first or last person to be robbed of my hard earned cash and told them about Mbcontact.com — Fraud & scam
Thanks to every one who posted complaints on your site as it a great help to put a stop to this continuing fraud.
Cheers
Tom(UK)

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Tom Stannett
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Aug 31, 2008 2:25 pm EDT

14 Aug 2008 Did Google search about Nero.com software
15 Aug 2008 Received email that just said Nero8.
I opened message and clicked link and Nero.com home page appeared so clicked downloads and was offered 1, 2 or 3 years membership to Nero site with reference to burning, making copies etc of CD and DVD. I made one years purchase for UKP15.24. I was sent user-name and password so clicked on site and wow, I was offered a free download of Nero8 but as I had no serial number I could not even get this.
I have been in touch with www.nero.com and their legal side are dealing with the matter. I also contacted my bank and I have forwarded all correspondence to be investigated. I did however notice whilst printing copies of the bogus Nero homepage there was a tiny disclaimer printed at the bottom of the page.Trouble was that it was printed in a similar grey to the grey back ground that it was printed on and I only noticed it when it was on the white paper. I too was also billed by MBcontacts Netherlands. One thing as a goodwill gesture Nero.co have given me a 30% discount on their Nero 8 software and told me to only deal with them at www.nero.com
Just hope that you all get refunds.
Tom (UK)

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peter krusts
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Aug 30, 2008 4:26 pm EDT

i made a purchase from mbcontact for a download of nero to burn cds and it never showed up on my computer

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Dave
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Jun 06, 2016 4:43 am EDT

Same thing happened to me...

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Yordan
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Aug 16, 2008 8:33 am EDT

I was looking for Olympic games online tv and I find this mbcontact and they tax me 54 US dollars, now I have no access to the site I subscribe to.

How to take my money back

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martyn etheridge
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Aug 12, 2008 10:34 am EDT

Yes, really wish i'd seen this earlier, purchased a pdf converter file...no link from the wbsite or from the email I received...scammers!

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Courtney Chell
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Aug 08, 2008 10:51 am EDT

Beware of anything that says Mbcontact. It's a scam. I tried to buy an Ares membership that was for 12.67, and they charged my card 68.78.

Here's how you know it's fraudulent. I called them and they already knew I wanted a refund without me saying anything. They acted like they refunded my card when they didn't. I called back again and they were like, "yes, your card has been charged". When I asked about my refund, they said, "Oh, let me do that for you now. " They didn't do it the last time and they weren't going to do it the second time. They were pretending.

They aren't going to give your money back. Go to your bank and report it. This all happened to me within an hour and in five days my bank is putting my money back. Besides this, close your card, they have your information you know.

People that do what they do are low. Others in the world have to work hard for their money and most of us are struggling as it is. Don't let those lazy low lifes get away with stealing your money. Get it back.

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Cheryl
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Aug 01, 2008 5:38 am EDT

MBCONTACT I clicked on their website but I though I was getting an itunes membership. They charged me twice for the same thing. When I tried phoning to get a credit from their customer service but was in some foreign country. I could not hear them properly they did not speak English well at all and they did not understand English very well and couldn't hear me properly they was a delay in my voice as well. I was so frustrated I asked for the manager but had an even worse experience with her. Terrible customer service...the worst I have ever experienced!

What service does this company actually provide to anyone?

Never again!

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jacqueline
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Aug 01, 2008 3:28 am EDT

i have paid you already ian still domt have you . please explain

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Thomas
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Jul 21, 2008 9:35 pm EDT

Yes, I also responded to a Google Earth 4.3 download and, of course, it didn't work and found that one could write to Panama or call the Netherlands with any questions or complaints. It is an obvious scam and I wonder that they are still operating on the internet...who is their provider and what is Google doing about this? In any event, I have contacted Bank of America and contested the business.

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esther ayers
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Jul 15, 2008 4:26 pm EDT

I also purchased Nero 8.2 and was chargd $68 for three years and no serial number to activate the program IT IS A SCAM, everyone BEWARE

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Milowski
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Jul 15, 2008 4:01 am EDT

Hello
I have had money taken from my bank account and I have never bought anything from you
11 Jul 08 57.88 USD @ 1.934 =29.92

Please reply

Thanks

Erik

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Steve Hearn
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Jul 13, 2008 10:06 am EDT

I also thought that I was purchasing Nero 8.2 and was charged USD 38.91 by MBContact on my credit card. I was provided with a user name and password but no serial number to activate the software. The user name and password word was not for the Nero software or any software, it was for access to a website that provides informational links to software, so does Google FOR FREE. I agree with the others that this site is misleading and falsely advertised.

But, I contacted my credit card company immediately and filed a complaint and I contacted MBContact as well to discontinue my 3 year service. (All within 2 hours of signing up) I have already recieved an email from MBContact stating that I will be refunded my $38.91. But I intend to follow up on it. TO ALL OF YOU THAT ALSO FELL FOR THIS... CALL YOUR CREDIT CARD COMPANY and CALL MBCONTACT AT [protected] IMMEDIATELY. GOOD LUCK TO ALL OF YOU!

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Graham Coulter
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Jul 11, 2008 1:36 pm EDT

I believed I was purchasing Nero 8.2.8 and paid US$68 via MBContact.com. When I looked for serial number at my E-mail address to unlock this software it is not there. I have been scammed and feel really disappointed. I will let everyone I know via ghroup E-mails not to use this service

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suzanne trett
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Jul 10, 2008 2:40 am EDT

i have had money taken from my bank account and have never bought anything from you

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Brian
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Jul 05, 2008 11:30 am EDT

I fell for this as well. Their advertisement was the top of the page as a sponsored link in Google and I clicked on it. I thought it was really strange that there was no free option. I was offered three years for $12.97 each, was billed in excess of $64. I did not complete the sale through verified by visa but it sure looked like the charge might have gone through. I will dispute this on my CC bill.