Mavis Discount Tire review: Oil change

Dear Sirs:

I went to the Mavis Discount Tire in Long Beach, NY, for an oil change Jan 6, 2022 and I had already purchased the 5qt container of Castrol GTX full synthetic 5w-30 oil and oil filter. I waited with an appt for almost an hour. The manager told me that I didn't have enough oil and that he put in another 1/2 qt of oil with no charge. I informed him that my car only takes 4qts of oil and was expecting 1 qt back. He insisted I was wrong and showed me on his computer that it said 5.5 qts oil. But that was not my car model. I told him that wasn't my car, but he kept insisting that I needed the 5 1/2 qts and that it was the same size engine. I told him that I have been changing the oil for 9yrs. and always got 1qt back from a 5qt container. As a matter of fact, most of the oil changes were done there and the Mavis in Island Park. I checked the dipstick when I got home and it was past the maximum amount and got the proof that my car (2013 mini cooper coupe s) only uses 4 qts (4.4 to be exact allowing for the filter) and drove back there and even then he insisted I was wrong; that I was showing him a false piece of paper on my phone I told him to please take out the extra oil. I waited a long while and he said he did take out the oil as I requested. I rechecked the dipstick and it was at the maximum, completely covering the second bump. I had been driving the car when I noticed on Jan 15, 2002, oil dripping from my car. I immediately went back to Mavis and told them oil was dripping and perhaps the oil plug wasn't tight. He showed me on the lift that the plug was tight, but the dripping was coming from the rear seal. I asked him why suddenly it was dripping and he said he didn't know, but it probably started a while ago. I told him I had absolutely no problem before the oil change and if that were true why didn't his mechanic document it, or make me aware of it. I told him that it was caused by the extra oil in the engine that he had placed and he denied even then that the car had too much oil in it. I went home and researched and called my dealership and confirmed that too much engine oil puts too much pressure on the rear seal and can cause a leak. I went to my owner's manual and it clearly warned that the oil should register in between the two bumps and anything extra is subject to ruining the engine. Then it warned again DO NOT PUT TOO MUCH OIL IN THE ENGINE. I got very upset and started to panic as I had been driving my car still with too much oil and called the manager at Mavis. Again he insisted that he did not put too much oil in my engine and an argument ensued. I hung up the phone and again went to Mavis Long Beach and insisted they take out the extra oil. The guy in charge Robert, called the manager who was not present and came back and told me the manager instructed him not to remove any more oil from my car. I had taken a picture of the dipstick and brought my owner's manual showing the proof and even then he said no. I told him I would not leave until the extra oil was removed from my car. He asked to see the picture of my dipstick again and I think he took a screen shot of it, went inside the garage and came back out and agreed to remove the excess oil from my car.

I would appreciate your taking responsibility for this repair as it was obviously the fault of Mavis Discount Tire, Long Beach, NY
Thank you for your prompt response to this unfortunate matter. It was one of the most stressful and frustrating experiences I have ever encountered with a car repair shop and my car should not be driven until the repair is made. I have an appointment with Mavis Island Park for a car inspection and am hoping there is no damage to my spark plugs and emission system as well.

Sherri Kreps
700 Shore Rd. 4EE
Long Beach, NY 11561
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