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Marta review: Breeze card

S
Author of the review
9:48 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

below is me complaining to MARTA ! WHENever I call no one is helping me!

Good Morning,

Thank you for reaching out to MARTA. We would be happy to assist you. However, we cannot process nor investigate any Breeze Card or Breeze Mobile related concerns via email for security purposes. At your convenience, please contact the Customer Service Center via telephone at [protected] to speak with a Representative who will be able to assist you further.

Upon calling, please complete the following actions:

Select the language you prefer

Select option 3 for customer concerns and employee commendations

Select 3 for the Customer Service Center

Our hours of operation are Monday to Friday 8:00 a.m. - 5:00 p.m.

Thank you for allowing the MARTA Customer Service team to assist you.

Sincerely,

Naomi • Customer Care Representative • Office of Customer Services

2424 Piedmont Road, NE • Atlanta, Georgia • [protected]

Office [protected][protected]@itsmarta.com • www.itsmarta.com

From: Teresa

Sent: Saturday, August 13, 2022 8:09 AM

To: WebSales Group

Subject: WHERE IS MY MONEY ON MY CARD?

CAUTION: EXTERNAL SENDER Do not click any links, open any attachments, or REPLY to the message unless you trust the sender and know the content is safe.

2187620 [protected] Completed 06/03/2022 50.00

I HAVE NOT RODE THE BUS SINCE MAY! WHERE IS MY MONEY ADDED ON THE ABOVE SATE WHICH IS 50$? WHEN I HAVE NOT EVEN USED MY CARD SINCE MAY? PER BREEZE.COM I HAVE .50? WHERE IS MY $50?

Teresa L. David

Desired outcome: I WANT MY $50 ON MY BREEZE CARD B/C I PAID FOR IT. i ALSO AND ADDITIONAL $50 PLACED ON MY CARD B/C I HAVE NOT BEEN ABLE TO USE PUBLIC TRANSPORTATION B/C OF MARTA!

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