[Resolved] Makrounfair treatment; generator 2.2kva

5
M Dec 06, 2018

My name is Zweni Mkhize my phone number: [protected] The said generator was advertised online. When I was instore I was informed by Mr van der Mewe who is a manager, that the generator is reserved for another customer. When asking if the payment or deposit have been made, he told me that there was none. My problem is that I have driven for almost 25 kms, hence the generator is reserved for a special customer who has never paid any money. And he would be coming on Monday after days

  • Makro Online's response · Sep 03, 2019

    Good day Zweni Mkhize,

    Thank you for bringing this matter to our attention.

    Kindly accept our sincerest apologies for the inconvenience this has caused you and the delayed response. Please advise if this matter has been resolved so that if not, we can offer you further assistance in this regard.

    Looking forward to your response.

    Kind Regards,
    Makro Complaints Board Team

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

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