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Maison Corbeil Brossard

Maison Corbeil Brossard review: Couch

R
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9:20 am EST
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I ordered a couch in June, I received it on 25th November!

The couch is very uncomfortable and they refuse to give me a refund.

Of course I tried the couch in the showroom but I didn't sit on it for two hours watching a movie to know that it will hurt me!

I am complaining because it is causing me neck and back pain.

I tried everything... adding cushions, adjusting the headrest, sitting in different positions, lying down and nothing is helping. I didn't complain before because I thought maybe it will get better or I will get used to it. But it is really hurting me!

I also bought a bed and a small chair which are a bit better. So I am not being difficult this is affecting my health and my posture. It is not acceptable that such a reputable company would not allow refunds and returns.

I need this resolved as soon as possible.

Country of complaint: Canada

Address: 8480 Boulevard Leduc, Brossard J4Y 0K7, Quebec, Canada

Desired outcome: I want to return the couch and get a full refund

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Update by Rana77
Dec 21, 2022 2:04 pm EST

Now Maison Corbeil are saying they will give me a penalty of 700$ if I want to return the couch although it hasn't been 30 days from delivery date!

I would like to get a compensation NOT a deduction! especially that I will need to do physiotherapy...

Is this normal that a reputable company is allowed to do that?

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