Lyndsey Seddon review: Paid in full, merchandise not delivered

Paid $66,289.98 to Seddon Design Co. — Missing Custom Cabinetry, Repeated Delays, and Manufacturer Confirms Nonpayment

I am filing this complaint against Lyndsey Seddon of Seddon Design Co. regarding a custom cabinetry and children’s playroom renovation project for which my family paid $66,289.98 in full.

Despite receiving our payments in April and May 2026, a substantial portion of the merchandise remains undelivered.

We received some cabinetry for our bar and children’s playroom, and the cabinetry we received was good quality. However, several major custom products have never arrived.

MISSING MERCHANDISE

The outstanding items include:

* Approximately six custom laundry room cabinets with integrated pull-out laundry bins.
* Two sets of premium custom brass shelving, each with three tiers extending from countertop height toward the ceiling.
* Custom premium foam blocks for a six-foot children’s foam pit.
* A custom rock-climbing wall approximately 10 feet wide.
* Additional children’s playroom components and installation fittings.

We also experienced difficulty obtaining technical drawings necessary for contractors to complete portions of the project.

JULY 29, 2026 — WE WERE TOLD THE CABINETS WERE SHIPPING

On July 29, Lyndsey sent a text message stating:

“I have confirmed the cabinets will be loaded into the shipment truck this Friday. So cabinets will be arriving early next week!”

We understood this to include the outstanding laundry room cabinetry.

The cabinets never arrived.

AUGUST 16 — WE WERE TOLD THE CABINETS WERE DELAYED

After I contacted Lyndsey on August 15 explaining that an entire laundry room cabinetry order was missing, she responded on August 16 that the laundry cabinets were “delayed just a couple weeks.”

She indicated that she would contact the manufacturer for an update.

SEPTEMBER 2 — WE WERE GIVEN A BACKORDER EXPLANATION

On September 2, Lyndsey referenced a “backorder issue” while discussing the outstanding cabinetry.

Throughout September, we repeatedly requested updates regarding the missing laundry cabinets, brass shelving, and playroom equipment.

These delays interfered with our contractors and prevented us from completing several areas of our home.

OCTOBER — I CONTACTED THE MANUFACTURER DIRECTLY

After months of delays, I contacted Quality Custom Cabinetry (QCCI) myself and communicated with Jonathan Dahl, the company’s Vice President of Sales and Marketing.

Through this correspondence, I learned that QCCI had not received the outstanding payment necessary for the remaining cabinetry.

This was particularly concerning because we had already paid Seddon Design Co. in full and had been told months earlier that the cabinets were shipping.

On October 6, 2026, Lyndsey wrote in an email to QCCI, copying my family and our attorney:

“As of this morning, I am waiting for one final incoming payment to clear so that I can make the full outstanding payment to QCCI at once.”

Later that day, Jonathan Dahl confirmed in writing that QCCI had not received payment.

In a subsequent email, Jonathan again confirmed the outstanding payment and wrote:

“As of 3pm - We have not received payment for the cabinetry. At this point, the fastest we could probably get it to the job site is around Thanksgiving.”

I have retained this correspondence as evidence.

What concerns me most is that we were told in July that the cabinets were shipping, in August that they were delayed, and in September that there was a backorder issue.

Yet in October, the manufacturer confirmed that the payment necessary for the outstanding cabinetry had not been received.

Had I not contacted QCCI directly, I do not know when we would have learned about this issue.

NO ITEMIZED INVOICES

Another serious concern is that Seddon Design Co. provided bundled invoices without individual pricing for the custom products.

Despite paying $66,289.98, we were not given a detailed breakdown showing the cost of each laundry cabinet, brass shelf, climbing wall component, foam pit product, or other specialty item.

This has made it difficult to determine the precise original selling price of the undelivered merchandise.

IMPACT ON OUR HOME AND FAMILY

The missing laundry cabinetry has prevented us from completing our laundry room. The brass shelving has interfered with finishing our bar area, and the missing playroom equipment has left portions of our children’s playroom unfinished.

We coordinated contractors and installation schedules based on the information provided to us.

Instead of completing our renovation, we have spent months requesting updates and trying to obtain the merchandise we already paid for.

ATTEMPTS TO RESOLVE THE MATTER

We repeatedly contacted Lyndsey by text message and email between July and October requesting updates and delivery information.

When those efforts did not produce reliable answers, I escalated the situation directly to QCCI.

The manufacturer confirmed that payment remained outstanding in October.

Because the matter has not been satisfactorily resolved, we are pursuing legal remedies.

REQUESTED RESOLUTION

I am requesting that Seddon Design Co.:

1. Provide a complete itemized accounting of the $66,289.98 paid.
2. Identify which outstanding products have actually been ordered and paid for with their manufacturers.
3. Provide verifiable delivery dates for all missing merchandise.
4. Promptly deliver the outstanding products or provide an appropriate refund for items that cannot be supplied.
5. Explain the discrepancy between the shipping and backorder explanations and the manufacturer’s confirmation of nonpayment.

FINAL THOUGHTS

We trusted Lyndsey Seddon and Seddon Design Co. with a substantial investment in our family home.

Although some merchandise was delivered, significant custom products remain missing.

I understand that manufacturing delays can happen. However, customers deserve accurate information about the status of their orders and whether the manufacturer has received the payment necessary to complete them.

I have retained invoices, payment records, text messages, and manufacturer correspondence documenting my experience.

Based on what happened to my family, I cannot recommend Seddon Design Co.

As of October 10, 2026, the matter remains unresolved. I will update this complaint if the missing merchandise is delivered or a satisfactory resolution is reached.