Luxury Escapes Pty Ltd review: Holiday booking

They had not made nor paid for my booking
I booked and paid $7499 for a open ticket stay at the all inclusive pullman resort in the maldives. As I saw very large travel agencies go to the wall I decided I had best ensure my booking is secure. I wrote to le asking very specific questions to which I received no reply. Being concerned, I contacted accor and the hotel directly.

Yesterday, I received confirmation from the resort that there infact was no booking in my name and that they had not received a penny from le so my money is at risk, my holiday booking non existent.
I am extremely annoyed at the behaviour of le and have resorted to legal action through the local court to obtain a refund. Im not interested in credit notes or anything else from a booking agency that hasnt booked or paid a single dollar towards my trip to a resort that knows nothing about my reservation.

Dear Mr Goldberg,

Greetings of the day!

Please be informed we are unable to retrieve any payment details in related to the booking which you had made.

Because we haven't received the voucher or any payment details from luxury escape.

We are sorry to inform you but we do not have any details in related to your reservation.

Please feel free to contact us, In case of further assistance.

Regards,

Ashish Kasar
Cluster Reservations Supervisor

Pullman Maldives Maamutaa & Mercure Maldives Kooddoo
Gaafu Alifu Atoll
20219 Kooddoo Island
Republic Of Maldives
T: +[protected] F: +[protected]
[protected]@accor.com