I purchased 7 human hair wigs with the lace from Luvme hair around August 30and when they arrived not one of the wigs we're human hair and they we're not what I ordered and they looked so bad I sent them a text about the situation and they replied saying if i wasn't happy with their product that they would send me 10% of my back and I could keep the wigs, I told them thatI wasn't going to accept that just send me my money back and they replied that they would send me 20% of my money back and I responded back asking why you they didn't suggest that they would send me the wigs that I ordered originally and the replied that I could just send the wigs back and get my money back and I would have to send them back to a address oversea's and they didn't even give me the correct address because I went to the Post Office to try and send them back and I also was told that to send them back was going to be $82 and the box was $25 but the wigs came from Jamaica Queens. I've been checking things out on Facebook and apparently they have did several customers like that.
Country of complaint: United States
Desired outcome: and the last 2 wigs that I sent to you are 2 of the one's that I ordered that they didn't send