The complaint has been investigated and
resolved to the customer's satisfactionResolved Lustine Dodge - Woodbridge, VA — Don't trust Lustine Dodge!
resolved to the customer's satisfaction
Went looking for a car several months ago with my son and he found a Dodge Ram that he liked. I was in the process of refinancing and was taking some cash out but the refinance was not completed at the time.
I was going to provide my son the down payment. I told the sales manager and finance person what I was doing and that I did not want any credit inquires on my credit report. This should not have been a problem since I was not going to be on the loan anyway. A week later and before my refinance was finished I was informed by my loan officer that 8 credit inquires were conducted by Lustine Dodge without my consent. This nearly caused me to be declined as the inquires reduced my credit scores. No one at Lustine could provide me with an explanation as to how this occurred. Now I know why Lustine lost their 5 star rating. Don’t trust Lustine to do the right thing.