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LuckyVitamin Corporation Customer Service

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LuckyVitamin Corporation

555 E. North Lane, Suite 6050
Conshohocken
Pennsylvania
United States - 19428

Customer Support Phone Numbers

Mon9:00 AM - 8:00 PM
Tue9:00 AM - 8:00 PM
Wed9:00 AM - 8:00 PM
Thu9:00 AM - 8:00 PM
Fri9:00 AM - 8:00 PM
Sat10:00 AM - 6:00 PM
Sun10:00 AM - 6:00 PM
Plus

LuckyVitamin Corporation Complaints & Reviews

LuckyVitamin Corporation / paid $303.01 for product I did not receive

Pa
Jun 25, 2019

I placed an order on June 7th, 2019 and it was supposed to be delivered on Friday 21st, 2019 and it wasn't. Upon checking the delivery company cannot find the order and so I would like to get my money back so i can go somewhere else and get my products. Really bad service, but do not steal...

LuckyVitamin Corporation / order no 17104208

Sh
May 14, 2019

My order was not correct. I called your 0474 no. I was told I would have a replacement order by Monday the 13th of May 2019. The order never showed. Calling 0474 on Tuesday the 14th and they said order was not sent overnight. Why ? Your customer service put me on hold for 39 min and wa...

LuckyVitamin Corporation / really slow shipping on backordered items

Sf
Apr 16, 2019

I ordered a product that was supposedly in stock along with several other items. The majority of the items were shipped fine. I received an email saying one item was on back order. I was ok with all of this but...meanwhile I purchased the item elsewhere just so I could get on with my life...

LuckyVitamin Corporation / service and products from lucky vitamin

Eb
Apr 14, 2019

I'm not sure why this is called the Complaint Registration Form. I don't have a complaint. I am perfectly happy with the products I received from Lucky Vitamin, the price we paid for them, and the service that was provided from them. I was very appreciative of the emails we received...

LuckyVitamin Corporation / lucky vitamin

St
Feb 27, 2019

They used to be a good company, with fast shipping, and now an order I've placed is taking almost two weeks to receive and upon speaking with two customer service reps, one who was lovely and one who was a condescending jerk, I'm still waiting, and with no follow through on an offer to...

LuckyVitamin Corporation / refund for returned item

Ve
Jan 11, 2019

For over a month I am having the worst experience with this company regarding credit for the returned item. They advertise 90-Day Happiness Guarantee and they provide you with the return label. At this point the guarantee ends. You will have to follow up with them again and again in order...

LuckyVitamin Corporation / non delivery

Mo
Oct 20, 2018

I ordered product from Lucky Vitamin only to find out later that they do not courier to my door ONLY to my country. I am then left to phone courier company, local post office and customs office to try and locate my package. Not one of these three could locate my package with the tracking...

LuckyVitamin Corporation / tracking package

An
Oct 15, 2018

I wasn't able to track my package's delivery and it made me very anxious that my order wouldn't arrive. I had no visual locations on the website and never received any email's for when it was delivered. and there was a charge to receive text messages, which is ridiculous! you are a...

LuckyVitamin Corporation / customer service does not respond.

Ta
Oct 11, 2018

Non existent customer service. Chat reps are rude and unprofessional. Impossible to get any information through email - they just don't respond. Tried calling but after you select to speak to a rep they put you on hold and then the line goes silent. They took forever to ship my order and...

LuckyVitamin Corporation / nustevia and lakewood lemon juice

Mi
Oct 11, 2018

THANK-YOU, absolutely NO COMPLAINTS!!! I especially want to commend the EXCELLENT packaging on these two products! Both are in glass containers. The NuStevia was perfectly wrapped in secured bubble wrap and the lemon juice was in an impressive designed cardboard 'sleeve'. This will...

LuckyVitamin Corporation / shipping

Je
Oct 02, 2018

I received my order conformation of September 13 and my order was delivered on September 25. My understanding was that shipping was going to take 6 business days. This was quite a bit longer. (10/02/2018 I just received an e-mail stating that there is missing information on my report) I...

LuckyVitamin Corporation / false information and product didn't have correct number of tablets

Fr
Sep 26, 2018

False Information and Product didn't have correct number of tablets. I ordered product on September 10th, 2018 using standard shipping which is advertised as 1-6 business days, and received product on 7th business day, September 18th, 2018. The product was advertised with 90 tablet...

LuckyVitamin Corporation / delivery time and the shipment

Da
Sep 25, 2018

The web site quoted 5 days for standard delivery, yet when I received the follow up e-mail it stated something around two weeks. That to me is unacceptable. Btw, the site stated the items ordered were "in stock" but the e-mail showed only one in stock, the other being on "back order". The...

LuckyVitamin Corporation / hidden fees and costs

Gg
Aug 11, 2018

Package has taken such a long time to get to the UK that I contacted them asking where it was.. I got a vague answer about not being able to check this 'type' of postage. I was surprised by this as I had been given a DHL tracking number. So I went to the DHL site and looked up my tracking...

LuckyVitamin Corporation / indian aztec healing clay

Ro
Aug 10, 2018

Order Number: LV16350870 1. I was supposed to receive the parcel between 24th.28th of July. It's the 10th of Aug 2. Ignoring my emails - 2 of them 3. They told me to contact PostNord since it reached customs on 30th July and I did. They said it isn't in Sweden or at their customs. They cheated me...

Lucky Vitamin / ridiculously long shipping service and lousy customer service

Ja
May 20, 2018

I've ordered my parcel a month ago and it said to have reached the destination country after a week, yet from there onwards, no parcel has been received. I've contacted every party to check on this matter. When I contact Lucky Vitamin, they ask me to contact the delivery company on my own...

LuckyVitamin Corporation / country life products bulk order

Mm
Mar 06, 2018

Horrible company, requires you to call 1. Your credit card company, 2. Visa merchant verification, and requests you do a 3 way call to visa and then to lucky vitamin as they "cannot make the 3 way call themselves" to verify a first time order of $123.48. Wow. I guess to this pitiful...

LuckyVitamin / vitamin supplement

No
Jan 09, 2018

I bought Vitamin Supplement from LuckyVitamin.com on 26th Nov 2017 but the purchased items have not been delivered to date. When I checked the delivery status, it was still in US and no more further update since 1st Dec 2017. When I logged a case with LuckyVitamin, it asked me to check...

LuckyVitamin / I can't order anything at all

Ma
Nov 02, 2017

I had a hard time trying to order several items from them. All information in my profile is correct, including address, so I didn't understand what was the problem. I contacted their customer service hoping they would help me, but no one ever responded. I wonder if they really exist and why...

LuckyVitamin / not the best ones

Da
Oct 18, 2017

I think that dealing with this website is very expensive. Having so many customers they could have provided a free shipping, because it's really not cheap, probably especially for those who live abroad. Impossible to save the money. Maybe they have a great idea, but its realization is very...

LuckyVitamin / what a freaking mess!!!

Zh
Oct 10, 2017

Never order anything from them, especially via phone. They are very inattentive and it may be possible that they will just forget to order something (I mean in case you ordered several items). That's what happened to me. I called them, named all of the items, they said ok and sent me an...

LuckyVitamin / unimpressed

Ro
Aug 23, 2017

Rubbish service. For an unknown reason, I had to pay all of the customs charges even though I chose a standard delivery that's not supposed to be paid and agreed to pick up my order by myself. So if you want to pay twice - for an item and different charges, then this service is probably...

LuckyVitamin.com / rip-off and zero customer service

Wi
Jun 10, 2017

I ordered two canisters of electrolytes. They delayed the order two weeks and never alerted that there would be a delay. I had to hunt them down as their so called "customer service" is rarely there. Then they only shipped one canister where the invoice says two. I will never deal with...

Lucky Vitamin / customer service is an absolute joke

Ro
Apr 24, 2017

They do a great job of appearing like they have helpful customer service when I have repeatedly not been called back when told I was, they incorrectly filled out shipping and billing information, in addition to creating this nice friendly facade of 'we got your back!' to really look out...

LuckyVitamin / what a terrible store!

Ch
Mar 10, 2017

My vitamins did not arrive and after almost two months of waiting I contacted LuckyVitamin and asked them to cancel my order. They agreed very fast and promised I'll get a full refund. One week later I contacted them again, because 7 days already passed and there was no sign of money. They...

LuckyVitamin / cancellation

Ej
Jan 19, 2017

I Was on the eBay website yesterday and saw a product gluten free organic sprouted black eye peas The price £5.99 product provided by Lucky vitamin shipping 31 Jan to 8 February 2017 I thought I would purchase it as product is difficult to find . However when I got to the last page for...

LuckyVitamin / they just don't care

En
Dec 19, 2016

I've purchased some products from LuckyVitamin web store more than two months ago and received nothing yet. I contacted their customer service numerous times and did not receive any help. They said they had no idea where my order was and when will it arrive and asked me to contact DHL. I...

LuckyVitamin.com / order not received even after a month and luckyvitamin does not want to take responsibility of sending me my ordered item

Va
Nov 29, 2016

hi There, I had ordered 2 Metamucil products from luckyvitamin.com on 25th october 2016 via dhl global mail standard. Order no:- LV14275138. After tracking the order from DHL globalmail, the order has been lost somewhere. http://webtrack.dhlglobalmail.com/?locale=en-US&trackingnumber=GM275321937001217523 I had sent many mails to luckyvitamin.com...

Lucky Vitamin / refused to ship product

Ja
Oct 17, 2016

I ordered a $30 collagen powder from them and was told it Was being sent by fedex. The did not bother to ship it out Until five days after i placed my order, and it sat in transit for Another couple of weeks. They must have paid the cheapest Bulk rate ever for fedex ground, because i did...

LuckyVitamin / never again!

Ya
Aug 04, 2016

About two weeks ago I made an order and purchased some products from LuckyVitamin website. I needed everything fast because I was going on a vacation trip. I paid extra money ($40) for one day delivery but nothing arrived. Customer service did not reply and I went on a vacation without my...

LuckyVitamin.com / aloe vera juice

Dg
Apr 05, 2016

I ordered 4 one gallon bottles of Aloe Vera juice. Only 2 made it to me. The others were damaged in transit. Over the next 2 months, they sent repeated shipment of bottles to replace the two broken ones. Every one was damaged in shipping and the juice spilled out. Customer service wa...

LuckyVitamin.com / never again!

Re
Feb 19, 2016

I purchased some vitamins from LuckyVitamin and never received them. I contacted their customer service and their rep promised they would send out a replacement. Their rep was just a liar, they never sent me anything. Waited about two weeks and contacted them again. I spoke to their...

Lucky Vitamin / shipping issues, dishonest reps

Re
Feb 17, 2016

I placed a simple order for some vitamins and other items. They gave a shipping range estimate and of course the package was to arrive on the last day of that range. Problem is, the package never arrived. It said Delivery Exception. So I called Fedex and wasted a half hour of time getting...

LuckyVitamin.com / delivery time, customer service

Re
Nov 04, 2015

Luckyvitamin prices are good but their delivery times are always long and sometimes they will be backordered on something and not tell me until after i have ordered it. And their customer service is wretched..., when i call about extended shipping times they don't care at all...

Lucky, Vitamin / customer service and payment issues

Re
Feb 25, 2015

I placed an order with lucky vitamin I was told part of my order was shipping and p-art was backordered my debit card was debited the full amount but lucky vitamin said only the part that was shipped was billed. When I called their customer service I stayed on hold for 1 hour then the rude...

LuckyVitamin.com / non-existent response to complaints, refunds, etc

Fl
Jan 07, 2013

Ordered first order with this company before Christmas...all stocking stuffers totalling under $100. Received only part of order and overcharged for what I did receive. Several items received inadequately wrapped and severely damaged so complained to customer service asking for credit...no...

LuckyVitamin.com / dishonest & terrible customer service

Ca
Jul 17, 2012

I ordered 12 bottles of one supplement. Two days later I received a partial shipping notice. They shipped only 4 bottles and put 8 on back order. Note that nowhere during the check-out process they bothered informing me that the product I was ordering, in fact, was out-of-stock. It took...

LuckyVitamin.com / incompetent company

Sh
Jun 25, 2011

Have placed multiple orders with this company over a 2 year period. Every time I choose STANDARD shipping it takes around 3 days to ship out on items that claim they are IN STOCK and 8 to 10 days to get to me. This last order I placed, I choose UPS direct for $8+ shipping. My order wa...

lucky vitamins / selling expired product

Tg

I ordedred 3 bottles of Sambucol for this winter and when they arrived from Lucky Vitamins the bottles were about to expire the 1st of Oct. 2010. I emailed and they gave me a run around. I filed a Paypal complaint so we'll see if that gets me any where. DO NOT BUY from these crooks. Customer service is absolutely worthless.

LuckyVitamin / ripped me off!

Ca

DO NOT ORDER FROM LUCKY VITAMIN UNLESS YOU WANT TO RISK GETTING RIPPED OFF! My order was never shipped complete. Customer service kept telling me I needed to speak with the customer service manager to resolve my issue but "Frank" was never in when I called and Never returned my call. I...