Lowe's

Lowe’s is not loyal to its loyal customers; at least that is my experience. I am stuck with an ugly porch floor composed of flooring manufactured by Aeratis and sold by Lowe’s. I received an inferior looking product to the one I ordered. In addition, more than one third of the boards received were either damaged or defective. I was in a heated dispute with both Lowe’s and Aeratis as to who was responsible for weather damages occurring to the weatherproof boards prior to their installation. Neither Lowe’s nor Aeratis provided any guidance on how to store the weather proof boards in the weather. It was a contentious dispute that lasted more than six weeks. Finally Lowe’s and Aeratis were willing to replace the damaged boards, but they did not give me boards matching the original boards. These new boards were much better looking than the original boards but they differed greatly in color and surface texture. The installation of these new boards would have made the floor uglier. The delivery of these new boards also made it apparent that the original boards I received were from a discontinued product line. Nonetheless neither Lowe’s nor Aeratis were willing to assist me further. I am stuck with an ugly floor. I will never shop at Lowe’s again. I would not recommend Aeratis to anyone.