Long John Silver's reviews and complaints 1
View all 459 complaintsLong John Silver's - service complaint
On February 27, 2019, at 8:17 p.m. I placed an order at the drive-thru. I was told to drive up to the window. There was a mini-van in front of me, also waiting. After 12 minutes with no movement, I decided to leave. However, at that point another car pulled up behind me. Since the drive-thru is only one lane, I was effectively boxed in. After waiting another 8 minutes, the mini-van received their food and left. I pulled up to the window but was ignored. Not once did anyone acknowledge me, apologize for the wait, or even take my money! After 3 more minutes of being ignored, I drove off -- still hungry, disappointed, and angry.
It is impossible for me to understand this restaurant's lack of customer service! How do they expect to remain in business? This was my first time stopping at this location, and I can guarantee I will never go there again!
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