I placed an order on Oct 2, 2022, 12:28 PM with
LockPickWorld.com. they accepted my payment of $457.40 and confirmed my order. Then they cancelled my order and didnt refund the money. I have sent several emails to them some they answer then dont hear from them for a bit then they send an email sayng that they are going to close the ticket because they havent heard from me. now they are telling me to check my bank. This is frustrating, time consuming, and outright B.S. Hopefully you can help. Thank You.
1. LockPickWorld.com
ORDER #US-85009
Thank you for your purchase!
Hi Cammie, we're getting your order ready to be shipped. We will notify you when it has been sent.
View your order
or Visit our store
Order summary
Original LISHI AM5 2 in 1 Lock Pick + Decoder × 1 $65.42
Multipick KRONOS Electric Lock Pick Gun Kit - Professional Automatic Vibrating Lock Picking Tool × 1
+ Dangerfield 0.019"+ 0.023" Pick Needle Sets / + Hardcore Carry Case / - $374.99
Subtotal $440.41
Shipping $16.99
Total $457.40 USD
Customer information
Shipping address
Cam Johnson
140 Peters Lane
Wallaceburg, Ontario N8A4K9
Canada Billing address
Cammie English
204-875 colborne rd
Sarnia, Ontario N7V3K1
Canada
Shipping method
Tracked Expedited Shipping Payment method
Ending in 7850 — $457.40
If you have any questions, reply to this email or contact us at [protected]@lockpickworld.com
2. Thank you
On Mon., Oct. 17, 2022, 12:44 p.m. Its Me, wrote:
ORDER #US-85009
Thank you for your purchase!
Hi Cammie, we're getting your order ready to be shipped. We will notify you when it has been sent.
View your order
or Visit our store
Order summary
Original LISHI AM5 2 in 1 Lock Pick + Decoder × 1
$65.42
Multipick KRONOS Electric Lock Pick Gun Kit - Professional Automatic Vibrating Lock Picking Tool × 1
+ Dangerfield 0.019"+ 0.023" Pick Needle Sets / + Hardcore Carry Case / -
$374.99
Subtotal
$440.41
Shipping
$16.99
Total
$457.40 USD
Customer information
Shipping address
Cam Johnson
140 Peters Lane
Wallaceburg, Ontario N8A4K9
Canada
Billing address
Cammie English
204-875 colborne rd
Sarnia, Ontario N7V3K1
Canada
Shipping method
Tracked Expedited Shipping
Payment method
Ending in 7850 — $457.40
On Mon., Oct. 17, 2022, 12:03 p.m. Its Me, wrote:
So when will you reship my order or refund the money
On Mon., Oct. 17, 2022, 8:46 a.m. LockpickWorld Portal, wrote:
Hi Cam,
I've passed this case on to my manager who is looking into it for you.
If you have further questions, please do not hesitate to contact us.
Kind regards,
Al
ukbumpkeys.com
lockpickworld.com
On Fri, 14 Oct at 4:18 PM, Its Me wrote:
I still want the items I ordered just waiting for the amount to show up on credit card. I not sure why you refused my order I really hope I am Able to recieve it this time. It still hasn't shown though on credit card.
On Tue., Oct. 11, 2022, 5:08 a.m. LockpickWorld Portal, wrote:
Dear Its Me,
Thanks for your message – this is an automated confirmation of receipt.
One of our support staff will be reviewing your ticket and will reply shortly.
(Usually we reply within a few hours, but it can take up to 1 working day during the weekend or busy seasons).
Thank you for your patience.
Kind Regards,
LockpickWorld Support Team — LockpickWorld.com - #1 for Lock Pick Sets
398013:338851
3. Order still not refunded
On Tue., Nov. 1, 2022, 8:22 a.m. LockpickWorld Portal, wrote:
Dear Its Me,
Our staff has indicated that your ticket has been answered to the best of their ability so far, and things should be progressing well.
If you believe that the ticket has not been resolved completely, just reply to this email to automatically reopen the ticket.
If there is no response from you, we will assume that the ticket has been resolved and will be archived after 48 hours.
Regards,
LockpickWorld Helpdesk Team
http://ukbumpkeys.freshdesk.com/helpdesk/tickets/399110 — Please tell us what you think of your support experience.
4. No, it has not. I still havent received my refund!
On Wed, Oct 26, 2022 at 11:32 PM LockpickWorld Portal wrote:
Hi,
Our automated system seems to think this ticket can be closed safely as there has been no communication in 7 days. This is just an administrative action to tidy up our paperwork.
If you think this should not have occurred, please just reply and we’ll continue from there as if this administrative pause never happened.
Thanks again :)
Desired outcome: I want my money back and some extra for time wasted!!!!