Lincoln Heritage Funeral Advantage review: Lincoln Heritage Life Insurance Company (Advantage Funeral)

On 2/17/26 I called this company and asked if I could complete a Change of Beneficiary form electronically for my husband becuase he was flying out of town the next day. The female agent said yes, I could complete this form by using my email instead of his since he dosen't has a computer. I did the form and he signed it electronically. On 2/28; I received a paper form to do it again becuase the electronically one was not accepted something they could have told me over the form. I called on 3/2 and spoke to another female agent that told me that I had to the paper form using my husband's email, I felt my time was wasted. This company has no compasion for Seniors and all the agents are not in the same page for they all say different things. My husband is many miles away and I have to mail him this form for him to complete all over again, this is so frustrating. This company has poor customer service and they don't accept being wrong. I could have done the paper form the first time that I called. Why do they do this to Seniors?