The complaint has been investigated and
resolved to the customer's satisfactionResolved Lift SP — non-delivery of paid product
resolved to the customer's satisfaction
I ordered Lift SP online, around December 10, 2008. I was charged the initial $4.95 which was fine but when I received my Mastercard statement in January 2009, I noticed a charge for $79.95 on December 30, 2008 and ANOTHER charge of $79.95 on January 10, 2009. When I called to ask what those charges were for I was told that, since I did not opt out of the "membership" program within 14 days, I was charged $79.95. How could I have opted out of the program if I only received the product December 30? The second charge of $79.95 was for a bottle they said they sent January 8.
I decided to cancel my "membership" because I did not want them to keep charging me for products they said they sent but I do not receive. I waited 2 weeks after my initial phone call but still have not received the second bottle I paid for. When I called again the end of January, I was told in an unfriendly manner that their records show that the bottle was sent and that I should check with my post office. I did. There is nothing. Today is February 13 and I still have not received the second bottle I paid for which they insist they sent January 8. This is beginning to look like a scam.
After giving LIFT SP my personal details and credit card # online I suddenly noticed charges on my credit card from Bargains and VacationSavers of $1.95 each around the same time Lift SP started charging me $79.95. Two weeks later there were 2 additional charges of $19.95 each.
I had never heard of Bargains and VacationSavers before and didn't even know they existed until I saw the charges on my credit card. When I contacted them I was told the $1.95 was for a "trial membership" . When I did not cancel within 14 days, they charged me $19.95 each which was the "activation fee". How could I have cancelled something I didn't even know existed until I saw the charges on my credit card? It's the same scheme used by Lift SP and I am wondering how safe Lift SP's website is, if these two companies are somehow connected to LIFT SP or if LIFT SP sold my personal information and credit card details to others.