LGFrench door refrigerator, model lmxs30776

C Aug 13, 2020
This review was posted by
a verified customer
Verified customer
Review updated:

Purchased an LG French Door refrigerator in February, 2017 and loved the features and room it provided. In November, 2018 had issues with compressor/motor making a lot of noise, so much so that it was hard to listen to the TV in family room. Called warranty provider, who then had the service company, Goldwing, call to set up appointment. Goldwing came out and said they had to order parts. Waited and finally serviced refrigerator. Still didn't solve problem, and service provider came out again to replace compressor. After several attempts, went back to store (Spencer's) unit was purchased from and they arranged to have the whole unit replaced in November, 2018. The compressor went out on the new unit on August 11th, 2020 and called warranty company to fix. Scrambled to save what frozen food we could from the freezer and move refrigerated items to coolers and small outdoor refrigerator. Called LG to utilize the Smart Diagnostics feature, but after being put on hold for an hour we gave up on that. The warranty company, Centurion Home Shield, called back and indicated the quickest that LG could come out was the following week on August 18. Called LG directly to see if they could provide a spare for all of the food in coolers with ice until they could repair since it was taking them so long to service their product. They told us to go back to warranty company to make request. We told them we already did and they told us to go to LG since that was their responsibility. We even went back to Spencer's where we purchased the unit and they told us they couldn't do anything either, since the unit was already replaced once. So basically, we are stuck during the heat of an Arizona summer without a refrigerator and no one willing to help or do anything for us to get by while LG is not able to service their customers in a timely manner because their products have such a backlog of repair orders. Meanwhile, we are buying ice everyday to salvage what we have left. Unbelievable! LG could care less. In talking with one of the several repairmen, he claims the compressor is severely under size for the unit and that we will probably have this problem again. Really. No one should pay $3, 000 for a refrigerator that lasts only 1 1/2 years and no timely repairs! And no customer service, who can speak and understand English, to boot!

Responses

  • Js
    JSBlake Aug 18, 2020

    I’m sorry to hear you had this issue. So we can better investigate your issue please contact LG Customer Support by direct message via Twitter or Facebook using (@LGUS). Also, please include your name, physical address, email address, model and serial number and a brief description of your issue to expedite a resolution for you.

    As always, thanks for choosing LG!

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