Lexisnexis review: QuickLaw (Canada) [Being charged for (quicklaw canada) subscription when requested trial]

I had recently requested the sales team for a trial to the LexisNexis QuickLaw Canada platform, in order to see the platform working and try it out before I decided whether or not to purchase the subscription.

I was told on the call (by the account executive) that they could setup a special “test account”, so that I could try out the platform for one day, and was told that i can choose whether or not I would like to purchase the complete subscription after the trial ends, and I would not be billed for the trial period.

They then sent me an email containing a contract and mentioned that I need to sign the contract so that they can setup my trial account.

I have the email conversation where I specifically asked whether I need to sign the full contract “before the trial”, and the account executive mentioned that it is required to give me trial access.

I used the account for a day. and then decided to not go ahead with a subscription for now. However, just last week, I got an invoice for the subscription.

And upon contacting the account executive from sales, I got a reply from him, with a screenshot of the contract, mentioning that I have already signed the contract for a 24 month subscription.

I do not find it fair that you require a person to sign a 24 Month agreement in order to get a "trial" for the platform. This makes the whole point of a “trial” meaningless. This is an extremely huge amount, and this has left me in shock.

I request you to please look into this matter at the earliest and please cancel this subscription.