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12:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Legal Help Experts Credit card charges

They charged $150.00 fee to my credit card on November 8th for getting my son started with legal advice through an attorney. Then in December they charged me another $38.00 for what I don't know. Now in January they are trying to charge me another $38.00 but my credit card is declining it. They keep emailing me a notice that the charges are being declined, but I have no phone number or address to contact them, and I try to email them and the email address sends me a failure notice. What kind of scam is this.
I would like my money back so my son can get a reputable attorney.
Sandra V. Burritt

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Staff at Legal Help Experts
Vandalia, US
Feb 10, 2012 3:15 am EST

I just wanted to respond to this issue. Sandra when you called to get set up with our service to get you an affordable attorney you were explained at that time that the fee to keep the servcie was $38.00 per month with no contract. You were told to contact us at [protected] if you wished to cancel the service. See the service is month to month and can be cancelled at any time. When you payment declined we contacted you several times and never heard back from you. Your membership has been cancelled and you will no longer be billed. We have helped thousands upon thousands of folks rectify their legal issues and we have an A Rating with the BBB. Please take your time to check us out before one person claims we are a scam. Check us out with the BBB.org. We have several referrals as well. I am sorry you missed placed our phone number Sandra and didn't keep any of our contact information. I

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3:02 am EDT
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Legal Help Experts con artists

I found legal help experts online and they contacted me about helping me in my custody case. I was told for a 150 dollars down 38 dollars a month I would recieve two attornys one in michigan where I live and one in alabama where my kids mother filed for custody after she lost in michigan. The case legaly should be thrown out becuse there cant be two custody cases for the same kids in two different states. especually when the mother filled after she was served my custody papers. I was served on tuesday for a court date the very next monday 4 states away. I wasnt aware that the money wouldnt cover the attornys hourly fee's or there retainer fees. So when the attorny in alabama called me and told me he needed a 2500 dollar retainer fee and that his hourly rate was normaly 200 but the "club" gets me 125 and hour instead. So 150.00 down and 38.00 a month only gets 75 dollars nocked off didnt add up especually since legal help experts made it out that the 38 a month was a payment plan and I would have an attorny by today. I tried to get my money refunded and the so called supervisor was so rude to me. They took advantage of me. They are a disshonest horrible company with scam artists working there. They do not care about there so called club members once they get your money your not there problem anymore. I have filled complaints with the company that legal help experts say they represent and with my bank as well. I am also in the proccess of fileing a complaint with ohio bar. This company should be ashamed of themselves for hiring dishonest black hearted theives to work there company. STAY AWAY FROM THESE PEOPLE THEY JUST WANT YOUR MONEY THEY WILL NOT HELP YOU I DONT EVEN THINK THEY ARE REAL LAWYERS.

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Legal Help Experts
Vandalia, US
May 09, 2011 7:06 pm EDT

There are always two sides to every story. Mr. Nicholas Walker contacted our office on 05/04/11 concerning his legal issue which I cannot discuss. We listened to his issue and offered a solution. We explained what we could offer him and how much it would cost. Everything was fine. He did however state that he was going to have his girlfriend call us so that we can explain it to her as well. Later Jessica Bostwick and Nicolas Walker contacted our office and were ready to make a partial payment of $50.00 and the remainder to be paid on Friday. We re- explained the services to her as well. Mr. Walker filled out the consent form on our website at www.LegalHelpExpertsllc.com (Consent form is at the bottom of the screen) and stated he would call us back Friday to make final payment. On Friday they contacted us and made the final payment of $100.00. Typically at that point it takes 4 business days to get him in contact with an attorney. However, considering his legal issue we expedited it and got him set up the very same day within 30 minutes. With Mr. Walker living in Michigan and the children living in Alabama we had explained to him that he is covered in all 50 states with our service. He had access to council in Michigan and Alabama in other words he had council no matter where he needed them. The same day Jessica Bostwick contacted us back and stated that she found an attorney for $125.00 per hour and said they didn’t want our service and wanted to cancel. We told her that we already set Nicholas up with an attorney as promised and at the discounted rate as we agreed upon. We also stated that the $150.00 was non-refundable which was stated in the Terms of Service he agreed to prior to us setting him up. She stated that she did not authorize her boyfriend to enroll with our service. She clearly did not realize that I was the same person she had spoken with a few days prior. Anyways, Mr. Nicolas Walker was the person who was set up with the attorney and was not willing to talk to me at all. However, I have made several attempts to contact him to try a rectify this issue. We did as promised and nothing less. We went above and beyond what we have to do. With any company you will have those few individuals who think they are entitled. Mr. Nicholas Walker and his girlfriend have called and verbally abused our secretaries, they have left dozens of derogatory voicemails to where we had to block their number. With any company you are not able to please every single person. We understand this. But for an individual to spread lies is unacceptable. Mr. Nicolas Walker has been informed that if he continues harassing our company that we will be forced to take legal action against him.
For any current clients or future clients of ours feel free to make your own decision on this matter. There is a company out there named the Better Business Bureau. This company is like the police department for businesses. If we were doing anything fraudulent and illegal then we would have an “F” rating. We however do maintain a “B” rating with the BBB.org. We are not accredited with the BBB but do maintain the “B”rating. To be accredited you must pay a yearly fee. We feel that we have earned our rating and do not need to be accredited to achieve a higher rating. Over the last 3 years (36 months) we have had only 17 or 18 complaints. Out of over 2 million people we have only had 17 or 18 complaints. This is very impressive. Its less than ½%. We have also resolved ALL of the complaints.

We hope this will set you at ease in doing business with us. Unfortunately it only takes 1 or 2 miserable, unhappy people to try to ruin it for everyone else. Please make your own decision.

Legal Help Experts
www.LegalHelpExpertsLLC.com

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2:15 am EDT
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Legal Help Experts Charged my credit card without my approval

My boyfriend talked to a guy name Shannon and was told that they help people who can't afford a regular attorney and that their firm would only charge $150 for initial fee to start. He also said that their attorneys only charge $125 an hour and also mentioned that they are the cheapest firm for the price and court shouldn't take no more than 2 hours. He asked for a credit card which my boyfriend didn't have so I gave him my card thinking that nothing would be charge till he is able to make that initial appointment with a lawyer that they are referring to him. Unfortunately, no one ever called and that's when he decided not to pursue it considering it's a possibility that this is not a legitimate firm. After checking my credit card account, I noticed that there is already a charge on it so I called and let them know that I wanted that charge reversed and will no longer be needing their help since they have not done anything for us. I talked to several people and they have also said that they are not legit and to make sure they don't charge me anything. I spoke to a gentleman name Mike in their billing and told him that they used my card without even talking to me since the card is under my name. They have not fullfilled their service and charge my card $150 which I will be disputing if they don't credit my account. For those who get sucked in with their sales pitch, BEWARE and it's not worth the hassle and the money.

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moontears71
Colorado Springs, US
May 14, 2014 7:26 pm EDT

It is not anger it is truth according to what I have found out about Legal Experts. You must work for them or are part of their SCAM Beware, they have stolen and I reiterate Stolen money from a disabled person who only gave them the 100.00 and they think it is ok to continue taking 39.95 two times a month out for over a year. Everyone, check your loved ones accounts...Beware Legal Experts are nothing but a scam...Do your homework and protect your mentally and physically challenged Loved ones...Especially if they had turned to them thinking they could help while stuck in Nursing Home or LTC...Beware

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moontears71
Colorado Springs, US
May 14, 2014 7:21 pm EDT

To "helpthestupid" You are probably part of this SCAM. The absolute atrocitiies that this so called company is putting on desperate people during desperate times is absolutely sickening. The way they took advantage of a disabled person and continued to take money from his account twice monthly is going to come back and bite them in the check book. There will be a class action suite filed against them and anyone wanting to join will be able to leave their names on a board to get this so called company Complete Fraud.

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moontears71
Colorado Springs, US
May 14, 2014 7:17 pm EDT

Reply to :helpthestupid" You are probably part of this scam. I know for a fact that a disabled person looking for help regarding neglect and abuse contacted them gave the initial quoted 100.00 quote to get referrals etc. after they took the 100.00 he had a problem where he is unable to speak clearly and they have continued for a year to remove 39.95 twice a month for a year. We are now helping him to file REAL LAWSUIT against Legal Experts through the help of the ADA and attornies who are truly real and interested in this case with Legal Experts SCAM. Thank you for being so stupid that you pre judge people who are in desperate need of legal help that they fall for these scsms...Nothing is cheap and that is the simple truth.

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helpthestupid
dayton, US
Apr 17, 2012 10:32 am EDT

Wow. Being angry because the law doesnt protect the stupid. I used legal help experts and will continue in the future, thanks. Its really simple, if you didnt understand why didnt you ask questions. I guess they could playkate you however they offered you a service in which you obviously agreed too cause how would they get your credit card info. Dumb people make me laugh so thanks you all.

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nickwalker619
Owosso, US
Jul 08, 2011 8:17 pm EDT

They are really a scam Im still going through my custody case and Gladly I got away from the legal help experts. Sadly the BBB didnt side with me on the refund of the stolen money that they took from me And as for there so called good rating its a B- and there not accredited and they probably never will be. They have 18 complaints against them so I dont see how they get a B-.But for the work they say they do they should strive for a perfect rating but as long as they get there money it doesnt matter what there rated. The owner mike even lied to me about being the owner said he wasnt the owner and the owner never comes in. so he knows he is ### and his company is a joke or else he would have proudly represented himself with my complaint like most honest bussines owners would.My complaint was closed and I was told they made every effort to make the situation rite. They didnt and From other complaints about the company they didnt on theres either. In the end people like the owner mike and his Scam get away with it becuse the laws protect them even if there wrong. Take this for what you want but I was lied to my girlfreind was lied to The owner threatend to sue me for slander and i really welcome him to do so We were scamed out of 150.00 and they got away with it. But as of 7/8/2011 LEGAL HELP EXPERTS HAVE 18 COMPLAINTS AGAINST THEM I THINK ALL OF THEM FOR MONEY SO TAKE THERE WORD OR THE WORD OF 18 COMPLAINTENS ON THE BBB OF OHIO AND THE ONES ON HERE AND ON EVERYOTHER CONSUMER WATCH DOG SITE

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Legal Help Experts
Vandalia, US
May 09, 2011 7:18 pm EDT

There’s always two sides to every story. On 04/11/11 Reginald Dockery and Blake J. Wilks contacted our office in regards to a legal issue which I cannot discuss. We do what we always do and listened patiently to their issue. We offered our service and got them set up with our service. They were fully was aware of the services and fees involved and actually filled out the consent form not once but twice agreeing to the Terms of Service and authorizing us to run their payment. Later they decided that they did not want to pursue their legal issue and asked for a refund. We stated that the process has already been completed and that the enrollment fee was/is non- refundable. They claimed that they could not afford the $150.00 fee and did not want to pursue. This is after they had their consultation with the attorney. We did as promised and we are within accordance with the law. Please view our website at www.LegalHelpExpertsLLC.com. At the bottom of the site is the consent form. It clearly states the Terms of Service. We also do have a high rating with the BBB. Please feel free to check us out and create your own opinion.

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nickwalker619
Owosso, US
May 09, 2011 7:13 am EDT

they got me to they arent even real lawyers its some loser kid and his sister that run this company go here to see what the crook looks like facebook.com/Michaelgbg10 they robbed me for 150 bucks i reported them to the bbb of ohio im still waiting to hear from them.

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handymanny11
, US
May 03, 2011 6:12 pm EDT

Thank you for posting your complaint. I'm going through a custody case and Shannon called me making promises! Thank I do not have money to waste.

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2:37 am EDT
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Legal Help Experts refund

I recieved a call from Legal Help Experts while looking for an attorney online. One who would represent me on a contingency basis for wrongful termination. The gentleman told me he would get me an attorney for $138 which would go toward the attorney's fees. He also said that their attornies only charge $125 an hour which was cheap for legal represention and the case would only take a few hours to handle in court and would not be very expensive. After sending the money I recieved a phone call from LHE (Legal Help Experts). they gave me a number to call for a referral.. I called the number which was for Legal Club of America. I let them know what I was looking for and they referred me to two different Attorney's. I left a message with the first one and the other said he did not take wrongful termination cases. I called the first number several times afterward every day for about a week and left messages but to no avail. I contacted LHE and let them know that I was unable to get anyone to take my case. I requested a refund at the time but Mr Hutchison from LHE asked if I would give him another chance which I did. A couple weeks later I recieved a phone call from him and he told me he got me an attorney. I got the number and called. The gentleman was very nice but said he would be very expensive even at the discounted rate and it could be drawn out and take quite a while to complete the case. He told me he wasn't turning me down but thought I could do just as good on my own and gave me some advice on how to procede. Afterward I contacted LHE and once again requested a refund. I have made SEVERAL similar requests since and have not gotten one return email or phone call. I would suggest that if you are considering seeking help from this outfit(not a firm like I was originally lead to believe) that you think twice(even THREE times) . These people are not legitamate. They will take your money and not provide any services. A TOTAL RIP OFF! My request went as follows;
Mike Hutchison
140 Shadowood Dr
Vandalia, OH 45377

Dear Mr. Hutchison,
When we first spoke you told me that the attorney generally did not spend much more than a few hours on these cases so I went ahead and decided to take a gamble. The gentleman you referred me to said he usually spends many hours on these cases and questioned if I could afford his fees. I went ahead and represented myself during the hearing and was found at Substantial Fault. I am now in the process of seeking an attorney on a contingency basis for my appeal as I can not afford an attorney at this time. Please send me a refund fore $138 I sent you as Legal Help Experts were not able to provide me the service I requested. I understand you did provide me with a referral but the gentleman would have been very expensive and being that I am not employed it would have been very unpractical (if not disastrous) for me.
Thank you,

Steven Holley

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Richmond Julie
, US
Mar 22, 2016 7:21 pm EDT

Well it happen to me today got me for 250.00 is there anything I can do to get it back

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moontears71
Colorado Springs, US
May 14, 2014 4:22 pm EDT

I am helping a person with a disability to get them out of his account. He authorized a one time 100.00 fee thinking he would be referred to an attorney or attornies. He has never heard from them and in the mean time his disability has caused him times of inability to speak. They are and have been taking 39.95 twice a month for over a year. he has been too sick til he asked for help to look over everything and we discovered this constant withdrawal from his account. I have attempted to contact them, left name and in regards to...but no return calls and always an answereing machine. What a rip however it is being reported with records to the ADA and an attorney, a real attorney, is looking into this whole business. It to me is a scam!

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Mary Magdalene
, JO
Jan 11, 2014 2:23 pm EST

Mr. Hutchinson took $100.00 dollars from me and never called me back. He is a crook and he will be Paid justly for the damages he has done and for the fraud his business is. Vengence is mine thus saith the LORD I will repay. Mr Hutchinson may have gotten by but he will not get away. I wouldn't be surprised if he falls over with a heart attack. You can't play with God's peoples money and get away with it. God doesn't play when it comes to His children. Touch not mine anointed and do my prophet no harm. Mr. Hutchinson, you've messed with the wrong person now. Get your affairs in order because you are going to be on your way out sooner than you think. This time you scammed one of God's anointed and you won't be getting away with it.

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Keisha Denise
New York Mills, US
May 10, 2013 6:55 pm EDT

I applied to Legal help experts on 12/31/12. I explained my work place discrimination case to Hector Andujar, during our initial conversation and interview. Hector told me Legal help experts could help my case. I waited a month to use their services. When I finally did use them in February, NOT ONE ATTORNEY that I was referred to took my case. I filed a complaint with BBB and in their response, they lied. Legal help experts said, "I had to find the person I paid the money." Michael Hutchinson is in their billing department, not with another company. One attorney they referred me to did not even work at that law firm, so their records were out dated. They gave me less than half of my registration fee. I will file a complaint with BBB every month if I have to let the public know how this company is SCAM.

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mccarty
Wilmington, US
May 04, 2013 8:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I fell for the same thing. I cant believe they are still getting away with this. What were the final outcomes of the cases?

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Legal Help Experts
Vandalia, US
May 09, 2011 7:26 pm EDT

Mr. Steven Holly contacted our office for legal assistance. He stated his funds were limited and that he was looking for the best deal on an attorney. We lowered the set up fee down to $138.00 and got him set up with an attorney. He was given 3 attorney's up front and contacted all three. He later contacted us back and said that the attorney wanted a retainer of $1000.00. I explained to him that this was a good deal considering the nature of his case. He agreed. A few weeks later he contacted us wanting to cancel because he said he could not raise the $1000.00. We then offered him another attorney which he called. We never heard form him again until now.

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Krissypooh30
, US
Apr 21, 2011 2:36 am EDT
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I totally agree with you...just wished we would have done more research on them prior to contacting them. I can't believe they used the same sales pitch on you as well...I think that's what got my boyfriend when he talked to them. Sad that there are people out there that would do anything to make money...

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