Legal Authority — Incompetent, Ill-researched Contacts/Complete Lack of Customer Service
In April 2007, I contacted Legal Authority to perform an employment search based on their advertised expertise in providing thoroughly researched and competent contacts in legal job market. Legal Authority assigned to “Employment Advocate, ” Ms. Jennifer Jeffries.
Eventually, Legal Authority delivered a number of documents & cover letters with directions to sign and post along with résumés. Upon closer review & inspection, these cover letters & corresponding contact lists were found to contain gross errors and contacts that were seriously outdated. Further research on my part revealed that fully eight of 10 listings contained at least one error, such as old contact names, wrong addresses and wrong titles.
Over the course of next 12 months, Ms. Jeffries continued to promise resolution and discharge of the purported fee due to this continued nonperformance. Ms. Jeffries repeatedly assured forthcoming corrections & a resolution of the fees,
but 2 attempts and 18 mos later, I still have not received a product as they agreed to provide.
Based on this nonperformance & assurances from Ms. Jefferies, I believed the former agreement LA was constructively & effectively terminated, but LA continued to pursue fees for services they have never provided. To date, I still have not received a product.
Moast recently, I attempted to negotiate a resolution of this with LA. However, their tactic is that they are right, you are wrong. Instead of negotiating this matter with me, they sent the claim for fees to a collection agency & have threatened to sue for a service they have yet to provide.
I again attempted to resolve this matter by trying to talk in a reasonable and rational manner with Legal Authority & the collection agency, but again they would not discuss the situation beyond the "they are right - you are wrong" tactic. My proposal to them was that I would pay for the services as originally contracted if they correct the collection issue with the credit reporting agencies, waive the interest accrued while we attempted to resolve this matter, and get the product/services corrected & re-issued. They refused to discuss this matter, almost hung-up on me and said until I pay, they will not talk about anything, including providing the services they have not yet provided.
I would not recommend that anyone use this company unless they are prepared to overlook the poorly-researched data provided. They claim to offer a service that helps alleviate the time and money needed to invest in a job search. Instead, I spent hours researching and correcting the contact information they provided and still have been able to resolve this matter.
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