learndirect Limited Learners Reviews and Complaints 2026

Latest Reviews and Complaints

Vicky Wheelband of US

Jun 18, 2026 8:38 am UTC

New complaint

Featured review

End point assessment for level 3 in childcare

My learner has been waiting almost 12 months for her end point assessment and really has no idea when this might happen despite contacting Learn direct for updates. All of her course work is complete and this is all she needs to do to gain her level 3 qualification. On contacting Learn direct in March she was told she was 8th in the queue and this still...

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Hollieturner240488@gmail.com of GB

Verified customer

New review

Liars

After speaking to an advisor I signed up to do GCSE’s with this company. They told me I could sit exams and get qualifications at the end. They waited until they got my first payment and then told me that I can't sit the exams because there is no exam centre beside me. I only signed up to do exams. What is the point otherwise?! They won't cancel my course and won't issue a refund. They have lied and are trying to scam me out of money. They don't handle complaints properly, they have lies through that process too and tried to delay a refund as much as possible. They are now refusing to refund me at all. I'm having to go to great lengths and add so much stress to my life to get this sorted.

Recommendation: Don't go with this company

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How responsive is learndirect Limited's customer service?

0 Resolved

2 Unresolved

Total complaints: 2

Resolved complaints: 0 (0%)

Unresolved complaints: 2 (100%)

Absolutely frustrating 🫠
It's quite possible that learndirect Limited is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by learndirect Limited's silence.

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Anon1* of GB

Sep 15, 2023 4:27 am UTC

Verified customer

Featured review

Course

my course in 2019 should have been cancelled Yet I am still recieving calls about setting up payment plans around 2 years later I sent letters emails and had phone calls regarding this issue to stone bridge and learn direct support back in 2019 regarding this as I was mis-sold the course. main issue is that I was misled to join the course. To make it...

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learndirect Limited earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds learndirect Limited to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, learndirect Limited is known for their high standards and safety. If you're thinking about dealing with learndirect Limited, it's wise to check how they handle complaints.

Learndirect.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Learndirect.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Learndirect.com you are considering visiting, which is associated with learndirect Limited, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

learndirect Limited as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for learndirect Limited have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

learndirect Limited website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

learndirect Limited has received 2 complaints on ComplaintsBoard. The first reported case, Course , was published on Sep 15, 2023, and the most recent complaint, End point assessment for level 3 in childcare, was posted on Jun 18, 2026.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 2 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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