learndirect Limited review: End point assessment for level 3 in childcare

My learner has been waiting almost 12 months for her end point assessment and really has no idea when this might happen despite contacting Learn direct for updates. All of her course work is complete and this is all she needs to do to gain her level 3 qualification.
On contacting Learn direct in March she was told she was 8th in the queue and this still seems to be the case which means that no one can be getting their end point assessments done. This is incredibly frustrating and Learn Direct are not being helpful about giving any sort of timeline which seems unfair to the learner.