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CB Hotels and Accommodations La Quinta Inns & Suites 5000 Lake Blvd, Clearwater, FL, 33760, US
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La Quinta Inns & Suites
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La Quinta Inns & Suites company logo

La Quinta Inns & Suites

5000 Lake Blvd, Clearwater, FL, 33760, US
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6:16 pm EDT

La Quinta Inns & Suites - Not paying fraudulent charge of $100.00 and the termination of the employee who charged my card the $100.00.

We stayed for 3 nights and we just seen a $100.00 additional charge on our credit statement from the hotel. I called the hotel and was told that after we checked out they found toilet paper wrapped around the sprinkler head of our room. I asked why do they think we would do that and the reply was so we could smoke in the room. I told the person that neither of us smoke and we did not do this. He replied that its usually $250.00 charge for smoking in the room. Again I said we dont smoke and that sprinkler heads are activated by heat not smoke so there is no reason to cover the sprinkler with toiled paper. I said we are disputing this charge and that this is very suspicious. He then replied go ahead we have pictures from when you left of the toilet paper. When contacting my credit card company I learned that the charge was made on August 4th at 12am. We did not check out until August 4th at 11am? So how in the world could your staff be up cleaning our room, taking photos of toilet paper wrapped around a sprinkler head, and then billing my credit card $100.00 for it while we were still sleeping in the room at 12am on August 4th! This is fraud and I have contacted my credit card company to dispute the charges as well as BBB

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