The complaint has been investigated and
resolved to the customer's satisfactionResolved Krug Auto - Beavercreek, Ohio — They are unprofessional, seedy thieves!
resolved to the customer's satisfaction
On August 19, 2006, I purchased a 1999 GMC Suburban, Stock #K-6954 from Krug Auto Sales at 3919 Col. Glen Hwy. Beavercreek, Ohio.
The cost of the truck was $7300.00, which was paid for in cash.
Unfortunately, the product has not performed up to standards due to several required repairs within the first 3 months. I am disappointed because the car has required me to pay over $2000.00 in repairs since I purchased it from Krug.
o The first weekend we had the truck I was stranded at a shopping center because the battery was dead. Afterwards, the battery was re-charged and it went dead again. We had to replace the battery at a cost of $65.00.
o Within the first two days of owning the truck we noticed that the front driver-side door was not working properly. It had apparently been "sprung" in the past and the latch was not latching to the door mechanism properly. Luckily, I knew someone who could fix the problem at a minimal cost. The total cost to fix the door was $25.00. I was never told of this defect and called Krug Auto Sales and left a message complaining about these two needed repairs (battery and door). I never received a call back.
o Then, three months after I purchased this vehicle company the transmission went out as we were driving in a very congested area. The transmission would not shift the gears correctly while engaged in drive and the reverse went completely out. We called Krug when this happened and they said they "wanted to make this right" and asked me to bring in the truck. I had to have the transmission completely rebuilt which cost me $1,955.00.
ï‚§ While the truck was in Krug's possession two of my Cincinnati Bengal emblems were stolen from my truck. I incurred the cost of replacing the magnet and antennae topper for a total cost of $17.50.
I have contacted Krug in writing now on 4 occasions concerning my complaint and request for the information below.
I have also submitted a BBB complaint. They have yet to provide ANY of the following items I have requested:
o A complete copy of my receipt for the $1955.00 I paid to your company for the work totalling $1955.00. I was not provided this when I picked up the truck.
o A complete work order of all the work completed on the transmission, including parts cost and labor cost. I was not provided this when I picked up the truck.
o A copy of the warranty for the work I paid for on the transmission($1955.00). I was told over the phone (prior to the repair) that the work would be covered for 12 months. I was not given this when I picked up the truck.
o An explanation as to why I was never offered a warranty when I purchased the truck, even though it was obviously an option because when I picked up the truck a gentleman asked why we hadn't purchase the extended warranty when we purchased the truck. We explained to the gentleman that we were never offered the extended warranty, and in fact, was told that we were not even entitled to the 30-day warranty because of the "great deal" we were getting on the truck.
o Partial or full reimbursement of the $2062.50 repair costs I have incurred during the first 3 months of owning this truck your company sold to me.
On top of all this, the day I went to pick up my truck I was in a rear-end accident in my other car (I was not at fault). The Krug salesman OFFERED TO COMMIT INSURANCE FRAUD to "help me get some of my money back from the truck expense". Basically, he said he would repair it cheaply and turn in a higher estimate to my insurance company so I could "recouped" some of my expenses!
I highly encourage anyone thinking of doing business with these people to steer clear of them. They are unprofessional, seedy thieves!