KLM/AIR France review: Air France premier service line

18 Oct, 2022 at approx 11:45 am South African time.

I made an online flight booking and tried to pay the fare.

The VISA credit card details KLM had on recored for my Flying Blue Membership was out of date.

I called the Premium Service telephone number for help I selected the Flying Blue option and after being put through was told I had to speak to Reservations and was transferred.

Thereafter, I once again explained, that I wanted to change my credit card details. I was told I was at the wrong department and transferred again.

I repeated my problem (somewhat irritated by this time) to the next agent. This agent asked me for my booking code and I explained that as I had not completed the booking I did not have a code. After clarifying that I was trying to pay by card and not with Miles, the agent said I would have be transferred. I then complained, that I did not want to be shunted about and expected a more professional service. I was then cut off, I presume the agent hung up the phone.

I sought a quick service because there was only one seat left at a low price.

I then recommenced the process, found out how to change the credit card details Flying Blue had on record and made a new booking. By this time the cheaper flight option was no longer available and I had to pay more.

My complaint relates to the poor service the airline provided, and its agents did not seemingly know how to resolve the problem.