King and State the Brick review: Extended warranty

On the 13 th of December, my 2 year old GE refrigerator stopped cooling our refrigerator. We put our food in coolers, and called The Brick, who promptly informed us that our in store warranty was over. They suggested we contact King and State, for warranty service. I found our original invoice, went on line, and submitted a claim, with pictures of the model number, pictures of the original invoice and telephone number. I told them the compressor was running, but the fridge was not staying cool. Then I unplugged the refrigerator, to wait for repair. 4 days later, I still had not heard from King and state, so I tried calling them. After 1 hour and 4 minutes, someone picked up. They asked for my same info, and told me they had no way to see if my online claim had been seen, but that they would submit a request for a service technician to contact me at their earliest convenience. By now it’s 17th December. On December 20, I contact them (King and state) again via email. Explaining that I had no communication with a technician. Then I went to the Brick, in frustration. I paid $400 for a warranty. I deserve to have service, or an explanation. The manager kindly told me it’s not his problem. This is an issue with King and State. I left angry. December 23, I get a call back, and told that there is no one available to repair my refrigerator in my region until January 4. On January 4, a very kind, helpful technician did indeed show up at my door, and told me the linear compressor was trash, and that he had to order a new compressor. He also said the compressor has a ten year warranty on it from GE. It is now January 13 at 4 pm, and I was told the parts are in, and sometime around January 27 I will have a technician replace the compressor. Not acceptable.. not at all…