Kenggi.com review: Please don't be fooled by their marketing spin and be assured that all of their customer testimonials are false 27

They are not made from wool and I even tested them by burning a piece of the fur from inside of the boot! It burnt and ee all know that wool does not burn! It smoulders only! The fake fur wears out and you will hit cardboard from underneath very fast! They are definitely original Australian UGG boots are they should be reported for false advertising! They were nit cheap either! Conned again!

I've been hanging out to get my "Premium Tall" and "Premium Short" uggs from Kenggi and they finally arrived today and as soon as I pulled them out of the bag I knew straight away there was something wrong. My pair of UGG Australia ones need replacing and I'd read Kenggi's "fake" reviews on their website and assumed that they were for real. When taking them out of the bag the first thing i noticed how light they were in comparison to my UGG Australia ones, and how hard they felt and thin! The soles are like cheap plastic. I bought my daughter some uggs from Best n' Less here in Australia ($10) and hers ### all over Kenggi's! And i paid $145 Aud each for these pieces of rubbish! And do you think I can get them on the phone number provided? No! They have an answering machine just telling you to go to the website and fill out a form!
As I said, I chose to purchase the "Premium" versions and when I put them on, I noticed how flat and pointy the toe section is - very unattractive and cheap looking! There's no way I would have bought them if thats what they looked like on the website, so i jumped back on and had a look at the premium boots, and they're not pointy at all in the pictures! they look the same shape as the UGG Australia ones! So I went to the classic versions and had a look at those, and guess what! They're pointy and flat! When I made my purchase I couldnt seeany difference between the classic and the premium, but chose the premium just to make sure i was getting the best. They lost $50 extra for each one, and yet they've just sent me the classic version anyway! I doubt whether the Premium version even exists! They are total scammers! And I can't understand how they are doing such a good trade to have a huge building with Kenggi Australia written on it, and by the way they've presented themselves it looks like it is in Melbourne where the items are being shipped from - yet with a massive beautiful building like that, they don't have anyone answering their phones! I wouldnt mind betting the image is photoshopped and it's not their building at all. So pissed off but luckily i paid with paypal. And i got free shipping because i spent over the $165.

I am afraid that these comments are quite justified and I wish I had read them before making my purchase in the UK.
When the boots were about to be delivered, I was told that there was a VAT charge which even took the rip off delivery charges into account.
I told the delivery firm to send them back to Aus, because I hate getting ripped off like this.
I do not expect to get anything back from Kenggi.
I am further more wondering as to whether the UGG boots I ordered were actually UGG boots at all.
They say you get what you paid for - but in this instance, all I got for my money was a life lesson.
Thanks Kenggi.

I am so annoyed i did not see this forum before. I have only recently ordered baby ugg boots to find they were flawed with some type of insect or something in them. I returned them for a replacement and was sent the following:

'Thank you for your reply and for sending the photos. It is not possible for us to determine from the photos alone if there is or isn't a defect in the material of the Medium Pink Baby Roo booties you have received as part of your order UGT235231.

Please send us the booties you've received and after we receive them we assess your boots for defects, and if any manufacturing or material defects are found we either repair the defect, or if repair is not possible, will send you a replacement pair of the same style, colour and size as per your order UGT235231. We also reimburse the shipping cost of sending the boots to us up to the value of AUD$8.25 maximum, which is the cost of the 500g prepaid Parcel Post satchel.

We do not use boxes for our boots, in our Packaging of Parcels policy, we explain that we use postal bags as packaging.

However, if after the assessment of your booties, no manufacturing or material faults are found we process a refund, as per our policies, shipping costs of AUD$9.95 and any coupon discounts received during ordering are not refundable. Shipping costs of sending your boots to us are not refundable in that case.

Please send the boots to:

Kenggi Australia
32 Levanswell Road,
Moorabbin 3189,
Victoria, Australia

Please include a printout of this email, when sending the boots back."

I replied : Thank you, I do not want a repair, I would like them replaced and if not a full refund. Also I can see myself from the photos the black ingrained mark on the boot, it is very clear.

They replied:
We have received the Pink Baby Roo booties from your order number UGT235231returned by you for a fault assessment.

Today our Fault Assessment team thoroughly assessed your returned booties and did not find any manufacturing or material faults with the returned boots. The returned boots are assessed as not faulty and the shipping cost of sending your boots back to us is not refundable. Please find attached the photos of the booties we have received.

As discussed, today we have made a refund for the returned boots to your PayPal account in accordance with our Return policy, which is always available on our website at any stage of ordering process, and we always suggest to get familiar with our policies prior to the purchase. When you have proceeded to the secure payment of our site, during ordering, you have acknowledged that you have read and agree to the terms and policies of our website.

Our Return policy: 'Returns for refund within 30 days of purchase date are accepted for a full refund of the purchase price of that product (excluding shipping and, if applicable, extra and/or coupon discounts).
All returned products must be in "as new" condition, not worn, nor washed and all tags in place. All costs associated with returning item(s) back to us are your responsibility.

Acceptance of returned goods are subject to the goods being inspected at our warehouse and being judged, in our sole discretion, as in original, undamaged, not used or worn, with all tags attached, "as new" re-saleable condition. Refused items will be returned back to you at your expense.

When returning the goods please ensure that you use recorded delivery method, so you will have a proof of posting your return.'

Original shipping costs are not refundable, we have deducted AUD$9.95 postage and handling fee that was incurred to send the returned item to you and, if applicable, extra and/or coupon discounts, from the refund amount.

We have refunded the original purchase amount for the returned item minus AUD$9.95 original postage and handling fee and minus extra and/or coupon discounts that were applicable when the order was placed to your PayPal account. The total amount of the refund is: AUD$49.00. Please allow some time for the refund to be processed by PayPal.

Kind Regards,

Customer Service team

I then replied : I am so taken aback with this company. It is obvious to anyone this is not the same boot.

Or you have somehow plucked out whatever it was that was on the material. Why you think I would go to the bother of ordering and then returning to be out of pocket more than $20 is beyond my comprehension. Not to mention the inconvenience.

I am questioning as to whether you are a legitimate business at all?!

Absolutely appalled at your customer service, and quality of product.
As you can see from the pictures I sent them, the first three, the marks on the front, and miraculously missing in the pictures sent from them.
I have never experienced such poor and suspicious service. Do not buy from these.

I received some boots from Kenggi today. They are beautiful. Initially I was upset that they weren't in a box but they feel fantastic on my feet and are awesome. I would have to recycle a box anyway so who cares! Love my boots -what I looked for, what I ordered and here within a few days! You can't please everyone all of the time!

Hmmm, on reading theses comments about Kenggi I was a little worrried because I had just purchased a pair of their ugg boots and was waiting for them to arrive, and wondered what crap was coming my way. Then I thought about it, and came to the conclusion that they are only bloody house slippers so who cares as long as they are warm! Nobody wears uggs down the street any more unless they are a bloody Bogan. Ive been to that UGG Australia store in Florida last year and laughed my head off. Are you lot so stupid as to pay their ridiculous prices to wear the same brand as that other idiot Britany Spears and co. You've been brainwashed. The expensive price tag is due to their relentless marketing campain, and having US starlets be paid to be seen in their brand holding an oversized Starbucks coffee cup. There is nothing authentic about UGG Australia because Ugg is simply a generic name used in Australia since to (my knowledge) the 1970's that this US company was savy enough to register the patent, and then have deep enough pockets to bully all of the Australian owned factories out of using the name. I guess if its important to be seen wearing the same brand of slippers down the street as Britany at an extortionist price, knock yourself out. Guess that makes you what we call in Australia a "cashed--up Bogan". Those people who are compaining about postage costs and import duties, every online company warns you about import duties (ever shopped on Amazon) Its up to you to do your homework, so dont blame the company for what is essentially your own oversight, and the postage was on my invoice before I pressed PAY. I have been caught out buying jumpers from a company called Woolovers that were UK based, that when I had to return the jumpers it cost me a bloody fortune in postage, its annoying but its the risk you take buying on line. The point about what people are paid in Chinese factories as opposed to Australian factories, well dont you expect to be paid properly for your days work? Id much rather support factories in my own country for this reason.

i just ordered from their website, wish i saw this beforehand though. they phone number is just a joke, nobody ever pick it up, always 'please go to our website and contact us through there', and they never reply my emails. on the website, it says 2-3 to process the order, its been more than 1 week, heard nothing from them.

I will never buy from them again. 'made in Australia' doesn't make their boots better, just means the labor is more expensive.

I do understand that some people have a very specific idea of how their perfect ugg boot is supposed to fit or look like - and due to growing popularity of that kind of boot plus hundreds of companies that decided to jump on the band wagon, you simply don't get the same kind of quality that you might have 10 years ago. Back then I could have almost ordered any kind of ugg, made in Australia, and they were outstanding. I mean, there is nothing as close as good out there right now. I'm still wearing one pair of fantastic uggs that I bought 10! years ago - and I mean I wore them like crazy! Cleaned them wore them cleaned...that brand does not exist anymore and I ended up trying and buying at least 10 different brands and honestly so far they all suck! Too wide, bad fit, they stink of glue... Just name it, I've had them all. The American Uggs were terrible, made in China, expensive and poor fit, Whooga don't bother...made in China, thickest fleece, my ###, and stank of glue for 1 week, had to get them out of the house, Kenggi, well, yes maybe the fleece was not as super thick as I would have liked it to be, but honestly, to me they were still the best that I have bought in a while. Sorry, you guys, different feet, different people, different taste, different expectations. Customs fees, yes, that is an issue no matter what you buy and on shoes in general really pricy - plus customs fees apply on the shipping costs, as well, at least in Germany it does, i.e. value of boots + shipping costs, that's the amount they take into their calculations. Now Kenggi boots, they might not seem perfect, and they are not, but they are still better than tons of boots out there. You can order 50 different brands and end up happy with one. That's how bad it is, really. If I consider the price and the ok quality, I'm still happier than knowing I have paid 3 times as much and am
as happy or unhappy with some other boots. All in all I'm quite satisfied - durability might still become an issue, but after what I've seen, I don't expect any of those boots to last me 10 years anymore. You simply have to find the right one for you. Try to find them on eBay in your country, this way you save all the extra fees, you might be lucky. I was many times, but do understand the frustration of picking up your package, paying ### loads of money and then being totally disappointed. Not liking certain brands is one thing, I'm sure you have bought plenty of stuff that you've simply returned after not being wanting them, but it's a different thing to bash a brand simply because returning is not as easy and not for free. I just don't think it's fair and most likely not Kenggis fault. Just for the record, no, I'm not getting paid for this, not working for them or what else you might think. Just happened across these posts and felt the need to say what I have thought about this whole ugg issue for quite some time now. Good luck to you all!

I agree with the complaint, I only wish I had read this before I placed my order. Kenggi boots are imposters, their label is almost identical to the CHIC EMPIRE UGG that is superior quality. I actually thought I was buying the Chic brand and got a nasty surprise when I opened the box. This is extremely misleading and decietful and they did a good job of fooling me. Well done Kenggi.

I live in Australia and got some Kenggi boots for my birthday and I agree with a lot of the above comments. They are poor quality, but also too short. I got the tall boots which are supposed to come up to the knee and are advertised as being 35.5cm high, but mine are 28cm. Not even close to the knee. Very disappointing and lots of wasted shipping costs.

Ugg are originated from Australia, I guess anyone with a bit better knowledge won't argue this. We Australian are proud of this. I trust our Australian Company are doing their best to give the best. There might be some faults occasionally, but as far as I know, genuine UGG boots are hand made crafts, and human do make mistake! Imagine how many pairs of boots are being sold everyday, you only hear the complaints though.

Hi everybody,
I'm so disappointed of what i see here : I just bought kenggi boots for 2 weeks, and I thought that it was the original UGG boots. So can anyone tell me if it's possible to be paid off, I mean, if we send back the boots ?

Okay, okay; apparently every country can make bad quality anything, really. Maybe even though you didn't like them maybe someone else could, right? And, I have to say this for the brand: they ARE the only real uggs I've found online so far. So, yes most uggs are now made in China and maybe they are better quality---though I haven't actually seen these Kenggis; they could be better. But you also implied that only UGG Australia sells "real" uggs which is ironic since you dissed Kenggi, the only company (I've encountered so far) that still sells real ones. Plus, you should note that making things in China is cheaper because labor is cheaper. And other brands make better uggs than UGG Australia--I bought some from another brand, not Kenggi, after returning my UGG Australias because they didn't fit right and I didn't think were worth the price. I am now very happy with my other uggs that are BETTER than UGG Australia for about the same price, though yes mine were made in China. China doesn't ALWAYS make bad stuff, you know! They can make good quality... when they want to!

WATCH OUT *********RIPP OFF
This site and peope are just a ripp off. I ordered these boots for my wife and they were delivered 4 weeks later in a terrible plastic bag. I had to pay 48€ extra at delivery for duty and tax. I wanted to return these boots but you lose so much because you lose these duty and tax and they don't reimburse the original shipping charges wich is totally illegal even if they said all the time: "as per our policies to which you have agreed when you have placed your order"
WALK AWAY from this people... CROOK

Hi
Warning
Uggs from Kenggi.com are counterfeit, made in ******* quality. Fare away from sheepskin.

Received my new Uggs by Ugg Australia (made in China) from zappos.com, as replacement of the "UGGly" ones I sent back to Kenggi. My new Uggs are awesome! They are all I expect from winter sheepskin boots: beautifully made from thick and soft lamb skin with natural fur from Australia, very professionally done stitching and seaming. The shape of the boot is perfect: not too bulky and yet not flat. They look wonderful! Thank you China, for doing such a great job on Australian style boots! And thank you Zappos, for a great service and free overnight VIP delivery. I will for sure come back for more business with you in the future.

I just received a pair of Kenggi sheepskin boots, and THEY ARE NOT NEARLY as good of quality as the UGG Australia (even though they are made in China) boots, They are "UGGly".Kenggi boots are feeble and look cheap, to my opinion. Not worth the money at all. I will never buy again and would not recommend this brand to anyone. The boots are completely misrepresented on Kenggi website. I have attached the real boots they sell, which is nothing even close to the pictures on the website. If I saw this picture on Kenggi website, do you think I would have bought it? Never. I feel cheated into this deal by means of the product misrepresentation. I am sending the boots right back today. Unfortunately, I am losing big shipping cost money because the company does not stand behind their product. Regardless, what Kenggi reps say here or on the website, they did not provide me, their customer, with the product they advertized. Do not trust them. (Looks like the picture did not post well because of the size limitations, but believe me, the boots have leather stretched in places which make them look uneven, not to mention the poor job in stitching and the flimsy shape of the boots).

...read here and you will have all the response... http://www.news.com.au/world/ugg-man-happy-to-trade-dollars-for-surf/story-e6frfkyi-1226006046295... and here http://en.wikipedia.org/wiki/Ugg_boots... UGG Australia is an American trade mark with 95% made in china. If for original you mean the BRAND buy UGG Australia (but unfurtunately nothing to do with Australia because Deckers Outdoor Corp made a real good affairs with Shane Stedman and now is made in China), if for original you mean MADE IN AUSTALIA buy KENGGI as I did because not always the brand give the quality! :D

i just come to received me boots and i not happy, i have to paid 52€ a reception, so that the price isn't interesting
and There n is not a mark UGG on the sole i think is not the truths!
I n shall buy more on this web site

Hi, at kenggi.com shipping costs are calculated in the Shopping Cart as soon as customers choose the Shipping Region for their order. Shipping costs depend on the weight of goods, and destination of the order. Shipping costs are displayed in the Shopping Cart and customers are aware of the shipping costs for their order prior to the Checkout and payment takes place.

Whatever the shipping cost was for your order, made either at the end of 2010 or at the beginning of 2011, was the correct shipping cost for your particular order at the time of your order. You have been aware of what the shipping costs for your order are before you have paid for your order.

As we have already mentioned here we do provide plenty of information on our website about importing from Australia and possibility of customs duties, which vary a lot from country to country, as set by each country’s government import rules. We also suggest potential customers to get in touch with the relevant authorities in their countries to find out if the products they want to buy and to bring into their country will attract any additional fees. We provide this information on every page of our website and in the Information and Policy pages of our website.

We understand that each of our customers will have different opinions about our products and always welcome our customer’s feedback, which in majority of cases is very kind, positive and encouraging. It is not easy to continue manufacturing our boots in Australia these days, but we are really proud of our product, the fact that we continue to make our boots in the country where this style of boots has originated, and greatly appreciate the support of our customers.

If you can contact us through the Contact page of our website we would be glad to discuss any of you questions or concerns.

KENGGI AUSTRALIA team
www.kenggi.com

hi there, just to follow up, l still have the email invoice, and Kenggi, you did charge me $115.88 AUD, approx £75.19 GBP for shipping 3 pairs of boots to the UK, if a mistake has been made I'm happy to accept a refund still! I did contact your customer services after this to check this was correct, they were not helpful. I did not order 7-11 pairs of boots and still have the email order confirmation and billing, happy to send back to you. I was then charged another £190 GBP import tax, which I appreciate is not down to you, but this is to helpfully warn UK buyers they may get charged the same, there's no way of knowing until your boots arrive. I have to say, having worn mine for sometime after the last posting, the quality is not as good as the original UGG Australia boots that everyone wears that are made in China, which are no more expensive than Kenggi boots, that's my opinion and I'm free to voice that. The fur came out the lining and the side of the boot is lifting from the sole on one pair (with very little wear).

I got my boots from kenggi.com without problem. Delivery fast and boots great. I bought Kenggi because i like that they made in Australia.

Thanks for this, I was about to order a load.

No such thing as 'original' ugg boots. An ugg boot is a boot made from sheep skin. It is what it is. No such thing as an original sandal, scarf etc.

Hi all,
We just have found this post and would like to share our thoughts on this. We are an Australian based and owned manufacturer of Australian Made Sheepskin boots. We run two websites, one international – www.kenggi.com and the other Australian only website – www.uggstop.com.au. Both our websites sell same top quality Australian Made Sheepskin boots. We have many customers in Australia and all around the world. We receive lots of comments from our customers and post some of their comments on both websites.
Shipping cost depends on the weight of shipped goods and average cost of an average parcel to the UK is £20. For the shipping cost to be £70 the order must contain 7 to 11 pairs of boots – depending on their style and weight. It is a lot of boots and the parcel will weigh about 10kg that is why the cost of shipping of such order from Australia to the UK is around £70.
We provide a lot of information relevant to purchasing in the Information and Policies sections of our websites. On our international website - www.kenggi.com we do mention in the Information and Policy sections that orders may be subject to import duties, taxes and custom processing or clearance fees in the country of destination, as set by that particular country government import rules. We also suggest potential customers to get in touch with the relevant authorities in their countries to find out if the products they want to buy and to bring into their country will attract any such fees. These possible fees vary a lot from country to country and depend on value, kind and weight of imported goods. As we ship parcels worldwide, and most parcels vary in value and weight – not all parcels attract import fees.
As a manufacturer selling direct to the end customer we are able to provide our Australian Made Sheepskin boots at a fantastic price, and we have had many customers commenting that even with shipping cost and import charges in their country the boots bought from www.kenggi.com are cheaper then to buy similar styled Chinese made boots in their own country.
We are proud of our great quality boots and the fact that we continue to make authentic and original iconic Australian boots in Australia - the country of origin of Australian sheepskin ugg boot style.
KENGGI AUSTRALIA team
www.kenggi.com

Thanks for your feedbacks for Kenggi website..i was just about to place an order than i thought to just google them for additional info and your comments popped up! Thanks again :)

I agree and have had a similar experience of Kenggi myself. The boots themselves are not even that great quality, the soles are cheap and plastic looking, and bits of fur kept falling out of the inside, not anywhere near as good as original UGGs, and by the time you've paid their extortionate shipping and the shocking import duty costs, the boots turn out to be much more expensive than original UGGs, and surely one of the reasons people go to this site in the first place is the boots appear to be good quality Australian made UGGs for less money than the so called Chinese made ones. I wouldn't recommend anyone purchase from this site, unless they reside in Australia they might make a bit of a cost saving if they don't want original UGGs. I would also agree that all the testimonials appear false and the exact same ones appear on another website www.uggstopboots.com.au, also the same pictures but the boot label says UGG not Kenggi. Is it actually legal to publish completely false testimonials?