Menu
Write a review
File a complaint
CB Insurance Services John Hancock Financial Services Complaints #2-21
John Hancock Financial Services

John Hancock Financial Services review: John Hancock Retirement Plan

P
Author of the review
3:23 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been trying to roll over my retirement plan. They have not responded to my online request and will not answer the phone.
08/03/2026 I am now on hold for the third time after trying different numbers. Total hold time today has been 95min with no response or with the option for a call back.

Confidential Information Hidden: This section contains confidential information visible to verified John Hancock Financial Services representatives only. If you are affiliated with John Hancock Financial Services, please claim your business to access these details.

More
Send message
Copy link
Report

0 comments

Add a comment

More John Hancock Financial Services reviews & complaints

John Hancock Financial Services - My life insurance policy was due July 1st 2021, which I paid on time to cover me for 18 months.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
John Hancock Financial Services - Background Info:**** Hancock is guilty only by association
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
John Hancock Financial Services - I resigned from my employer gracefully
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
John Hancock Financial Services - I have previously filed a complaint semi-related to this one against **** Hancock
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
John Hancock Financial Services - November/2021 was the beginning of the issue
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
John Hancock Financial Services - On March 14, 2022 my husband and I purchased travel insurance called the **** Hancock agency Silver Plan to cover a vacation
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
John Hancock Financial Services - I received a Retirement Account Statement for December 31, 2021 with an undisclosed amount
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
John Hancock Financial Services - In May 2021, I contacted my 401K provider from my previous job to inquire about a loan. 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
John Hancock Financial Services - ***** - The facts - Reached out end of January to look at combining my 401K's from previous employers
John Hancock Financial Services - I have been trying to get an insurance policy changed into my name, since my grandma and grandpa have both passed away
View all John Hancock Financial Services reviews and complaints