Jimmy John's

Two nights ago, I ordered Jimmy John's right around 11:15 PM to my apartment. I ordered from a store on University (about 2 miles from my apartment). The tracker online almost immediately said that it was out for delivery, so after 30 minutes I decided to call the store and see where my order was. They told me that the store on archer road was closer to my address and so they sent the order over there and that it should be out for delivery by now.
After another 20 minutes, I decided to call the other store. When I called and inquired about the status of my order, the manager said that they voided my payment because it was from another store and so they were waiting for another form of payment. I asked him why he did not inform of my of this, to which he replied, "That's why I called you!" I of course informed him that I was literally the one that called them and I had been waiting for 50 minutes for my order. He claimed to have called me before, but he did not. I then pay for my order and wait.
Another 30 minutes goes by and I still do not have my food. I call the store back again and ask where my food is. They told me it left the store 25 minutes ago and to hold on a second while they call the driver. Then they tell me the driver got lost and can't find it.
Now I am on the phone with the driver as he explains that the GPS is totally off and there are no buildings anywhere near him. Keep in mind that no one has ever had a problem getting to my apartment with a GPS. I ask him where he is and when he tells me he's at the intersection of 6th and Depot, I say "Well great! Do you see that brick building literally 50 feet next to you?" To which he says, "No, there is no building and you must have given me the wrong address."
Finally, I decide to walk to the intersection. I reach the end of my brick buildings and see this man standing 50 feet away from me. I give him a wave and point to the massive apartment building he is standing next to. He replies with "Nah man, I don't think that's brick."
Wow, what an experience I had with Jimmy John's that night as I finally got to eat my sandwich at 1 in the morning.
I am a very regular customer of Jimmy John's eating there twice a week and have never dealt with this kind of thing. Not to mention, the entire time the manager and employees acted like it was my fault. I hope there is something that can be done to make up for this experience.
Thank you,
Charles Fisher
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