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I contacted the Jenni Kayne text line (08March2022) to inform them I had difficulties using promo code CHARLOTTE30. First, their customer service is a joke.
Second, as has always been the case -customers can NEVER speak with a live person!
The chat option was not operative at 0800hrs when it was supposed to be. Going back to whomever I was chatting with via text did not have a manager call as I had requested, and only wanted to argue with me that promo code CHARLOTTE30 did not work! I sent him snapshots that the promo code did work and that it took the price down 30% until you you tried to make the purchase...even at 1250 my time (1150 PST) the code continued to work, but not when making the purchase.
I have provided Jenni Kayne with multiple snapshots showing the promo code does work: via text; email, and eventually chat.
6hrs later! it is the same issue with the promo code.
Jenni Kayne is so negligent that "their technical issue still had not been fixed". Jenni Kayne offers little to no customer support and are obviously negligent!
Let me rehash why I have been trying to get into contact with Jenni Kayne:
I tried to purchase the Raffia Bucket Bag using code CHARLOTTE30. The code was applied to my order, however, when I attempted to purchase the Raffia Bucket Bag I would get the following notice- "CHARLOTTE30 discount code isn't available to you right now". I googled this code only to find that several other customers were able to use it.
Attempted purchase with code CHARLOTTE30 was done at 0600 (**** PCT). It is now 13:52 (12:52 PCT), and they have not fixed their "technical problem with the code".
A woman from "management" finally called and showed no desire to rectify the situation!
It was also evident that she could care less that I spent at least 5hrs of MY TIME dealing with the above issues. All she offered to do is make-up a 30% off promo code; which I would have to use right away- apparently immediately. I took this as a HUGE slap in the face, and hung up!
She was rude, disrespectful and condescending! I also informed her that I was a former military Officer and now a 100% disabled vet.
I told her I would be filing a complaint with the BBB. Interestingly enough they are not BBB accredited.
In addition, as of today (09march2022 @ 0700hrs) the promo code CHARLOTTE30 is still available and deducts 30% off your purchase,but does not work when finalizing purchase.
