Menu
Login
We bought an expensive black leather lounge a 2 seater and 3 seater from harvey norman cairns it was a janda lounge, after 3 years the leather cracked and the frame broke, they sent an inspector out that said the blame was 50 /50, we have cared for the lounge as recommended since purchase, they offered to repair it if we sent it back to brisbane 2000 klms away at our expense, they can go jump, never ever buy janda rubbish again, we should have bought a cheaper, it would have lasted better than janda! Janda is crap !
update ,harvey norman cairns now offer to pay half the cartage , they can still go jump , it has to be carted 2000klm janda lounges are still crap
Another update, janda for the 1st time actually contacted me, only because of my comments on here, they had no clue whatsover how we were 50/50 liable for their leather cracking, if we neglected it it would be all over, but its on 2 cushions and some other little bits,the inspector apparently never told them their lousy frame also broke, they still refuse to replace their rubbish furniture and still want me to pay transport for a 4000 klm trip, be warned they sell rubbish and then hide behind dodgy inspectors reports!
The leather on both suites was completly different, one soft thats was the worst one, they have not fixed the lounge and wont if i dont ship it at my expense 2000 klm, i paid over 5000 for it it should last years, i would never buy yheir rubbish again!
I rang them direct and, she got the snoots after hearing how bad it was and i never heard from janda since that was about 3 to 4 weeks ago, they are rubbish, service and leather product.
NEVER EVER BUY JANDA I am 9 months from when i first contacted them and they just dumped me after the last sook cried when i told her how their product cracked BE WARNED
Just got told janda are made in china from very poor quality materials, you buy their rubbish at your peril, i still won, t shop at harvey norman !or buy janda ever again
the material on my janda is still cracking yet other cushions are great it just shows they put all sorts of crap leather in my janda lounge, I was a saddler so I know crap from non crap, be warned if you buy janda leather products
I HAVE SPENT AN ABSOLUTE FORTUNE ON THIS LEATHER LOUNGE
SUITE WITH ITS [censor] CRAPPY POORLY MADE FRAME NOT WORTH
THE MONEY YOU PAY FOR IT - RECENTLY TOOK THE LINING OF THE
BOTTOM TO SEE INSIDE AND GET IT FIXED ONLY TO FIND ASIAN
FOOD BAR WRAPPERS IN IT YUCK YUCK YUCK ! THATS RIGHT TREAT
IT LIKE IT IS A PIECE OF CRAP FROM THE PEOPLE WHO MAKE IT
SAYS IT ALL DOESN'T IT AND IN MY NICE CLEAN HYGIENIC HOUSE
AND YES OF COURSE ..NO SURPIRSE ...INSUFFICIENT QUALITY
WOOD...FURTHER INSULT TO INJURY
I think you guys got ripped off. The problem is you bought your janda suites from Harvey Norman. They are known for having poor after sales service, they would rather try and sell you a new suite.
We purchased a janda lounge suite from a furniture shop in Armidale NSW, and they advised us against the leather, and they ordered us in a lounge suite in a micro suede fabric. The fabric is perfect after 5 years, and 2 young kids giving them the normal treatment day in day out. The fabric is brilliant for kids, we have even had them spill sweet and sour sauce on it. The sauce simply wiped off, and you would never know.
The only problem I have ever had is on of the zips that attaches a cushion broke, however I put this down to the kids climbing all over it as kids do.
Clearly we were given the right advice on day 1, and would happilly buy a janda suite again, but certainly in the same fabric. Whats better again, is we only paid $1500 for our 3XRXR suite.
To this day it is still one of the most comfortable lounges I have sat on.
My goodness - how their standards have slipped over the past few years - terrible situation - but I am sure they would be laughing all the way to the bank . Years ago a Janda lounge meant top quality and they lasted for 20 years, but not now. They were made in Australia then. I am sure it is still the same family owned company, but perhaps with a different person in charge now.
I laso purchased the Bondi by Janda from Harvey Norman and one of the cushions has virtually no leather left. I have emailed Janda several times asking for help to either purchase a new cushion or to get it reupholstered but they have not been very helpful. I have stressed that I am NOT making awarranty claim and that I actuall think it is the most comfortable lounge I have ever owned but they are telling me that I have to make the 200km trip to the place of purchase. I am happy to pay for the replaement or even for some material so I can cover it myself. I have sent another email to their QA person today. Will wait and see what her response is this time.
For everyone's information - Janda is under new ownership - any issues should be directed to support@jandafurniture.com.au
We also bought a janda couch and chairs from Mcgoverns furniture in Bendigo and were told that they were the best and that was why they were so expensive ($5, 000). Mcgoverns have closed their store and we could not find where to go to get our chair fixed as the wire has broken on one of our recliners and we dont know how to fix it so we are stuck with an expensive suite that is broken. I would never purchase another Janda product ever again and will also tell evryone I know about my experiance. We should all go on Today Tonight and let everyone know as it is really depressing spending that much money on a really. really crap product.
Hi, thanks for the information, I was just about to purchase a Janda couch with otterman, but thanks to you guys I'll stay well away from Harvey Norman and dodgey products. Bridget
I purchased a Janda Coventry 3xRxR lounge suite in 2005 thinking that having retired I would have a beautiful lounge suite for the rest of my life. I paid $4500.00 for it. The leather coating is just peeling off it and the chairs have become very wobbly and no longer strong. As it is only my husband and myself live here they have never been subjected to rough use. I am so dissappointed as I don't have the money now to replace it. I am stuck with it. Harvey Norman Shepparton told me the leather is only garanteed for 12 months.
HELP any one else got any ideas about what to do about it.
Yvonne G Giggins
GET A LIFE!
I have had a POSITIVE EXPERIENCE with Janda. We purchased a Bondi suite also and after almost 3 years the Bicast started to peel, I contacted the Harvey Norman store I purchased the suite from and around 4 weeks later I had a letter from Janda offering to re-upholster my whole suite in leather for free as my warranty had not run out...apparently if it was out of warranty they will freight it for free and charge for the leather to re-upholster...I think that is fair...give Janda a break!
Hello,
We totally agree. We also bought a dark leather lounge suite (the Bondi suite) from Harvey Norman. The leather (which is actually bicast leather and not full leather) is suffering fine cracking all over it. We hardly use it. When Janda sent an inspector they said it was within their tolerance and wont be covered by warrenty. Maybe this is suitable for them but not for anyone else. Yes their products are cheap and nasty. We have looked after this lounge as it was our first leather (or what we thought was leather) lounge.
DON"T BY JANDA FROM HARVEY NORMAN! It appears they both know how poor the product is.
Kahibah NSW
hi everyone...
I also bought a dark leather lounge suite ( Bondi suite) from Harvey Norman, being a Janda suite also. We have experienced the same peeling and cracking as you have described and both harvey Norman and Janda have been of no help...after 5 phonecalls and 3 months of following up, I have just been given the run around and finally told that it is not covered in the warrenty...or the additional 5 year warrenty we paid extra for!...
also very disgruntled!
Perth ..W.A.
Colin,
Thank you for posting your experience you have encountered with Harvey Norman (Australia). I was seriously considering spending $6500 (NZ dollars) on a Janda - Orange lounge suite.
When spending a large amount of money on furniture, one asks questions (as I did with the Salesperson) expecting honesty and professionalism.
I will now look at New Zealand made product and NZ made furniture.
Agasin, thank you for the insight.
Regards,
Jody from NZ
I will not deal with Harvey Norman because they tell you one thing and when it is time to sign on the dotted line then they telll you the extras, i.e. fabric protection, delivery. They try to make out they are giving you the best deal ( a better price than even the discounted one) Bull, the "better price" was already on the tag. Thats when I walked out and unfortunately will not go back in again. I would also like to know where on the internet that you can submit a complaint except to the furniture shop, who really don't care, as it is their way of training.
Where is it made ie Asia? What materials? Do they cost cut on quality? Yeh, I have heard the stories about them. Not good. Wouldn't buy it.
JANDA - FURNITURE SERVICE & PRODUCTS INCOPRATION WITH HARVEY NORMAN... NOT EVER AGAIN
My husband & I bought a Janda lounge suite through Harvey Norman Carindale in Brisbane about 3 1/2 years ago. . We now live in Hervey Bay which is 3 and half hours away. I have spoken with Harvey Norman and Janda and yes I agree they do not take responsibility for bad quality furniture. We have spent $1000's with Harvey Norman and can say we are totally disguisted.. NEVER AGAIN>> It has cracked and literally peels of.. Had specialist look at it and he said it BICAST Leather and not real genuine leather... So I am just about to go back to them again as we were under the impression paying 1000's for it that it was genuine leather...
Hi, i am just about to place an order for a red leather janda suite, very expensive from HARVEY NORMAN and now i am worried about the quality etc. Could it be a one of? What was the outcome of your complaint? A lounge suite should last for years, i may hold on and rethink about leather in general. Let me know the latest will check in.