James Rivers Ins review: Screwed us

My husband had a black Chevy Malibu he was driving to Uber while out ubering in stlouis he hit ice lost control of car and hit a tree thank god he’s ok James Rivers people said car was totaled out and we would get a 14,000$ check for ally to pay it all off and then a year later I get a letter that they repoed car from junk yard and they want us to pay it all off and James rivers can’t do there jobs like they said