j2 Cloud Services, Inc.
Los Angeles, California
United States - 90028
Received a security alert from my credit card company (thanks Chase Sapphire!) on a $137.44 charge. Evoice charged me for a subscription to their services, even though I have never heard of them or visited their website. Spoke with the customer service guy - he could not find my credit card number anywhere in their system. When I told him they were running a fraud, he insisted that was my "opinion" instead of a really obvious fact. For reference, appeared on my credit card as: J2 *Evoice. The merchant telephone number captured by my credit card company was [protected].
To whom it may concern,
We receive phone calls on our home number of [protected] consistently. Anywhere from daily to every three days, we have even received multiple attempts in a single day. The calls begin automated with a female voice named Christie. (Although there has been other names) The calls vary regarding different things, this last one is regarding lowering an interest rate on a credit card. It states this is the final attempt to reach us before our file is closed. (Yeah right, if we were only that lucky) The calls asks for specific financial information. If you answer correctly it then takes you to a live individual. I have responded to these questions both ways in hopes of ending the calls. Alas neither works. I have asked the live individual to remove our number from your records. I was then placed on hold for two hours before I finally disconnected the call. The individual clearly had no intentions of coming back. I have the calls saved on our caller ID. We are going to ask one final time to please remove our number from all of your telemarketing databases. Do not call our residence any longer. Not for credit card services, car warranty services, home equity loan services, NOTHING. We are not in need of anything and if we were, we would not use any of your services if only for the horrible experiences we have with your telemarketing calls. Please remove the number listed above from all of your databases.
This company is taking nearly $50 out of my account in the last two days and I don't know where they got my debit card information. I submitted a complaint to my online bank that the money has been taken out of hopefully I'll get it back whoever it is that is behind this company should be put in jail as they must be making a lot of money if they've taken $50 from as many people as are complaining about them according to the Better Business Bureau
Just so they don't slimeball you over. Here's the unpublished J2-Fax phone number to cancel the account: [protected]. I changed by account number on my bank acount to...
I used efax only once during 1 month trial period on 25 September 2013. I used in a hurry at night. In the process I overlooked all the terms and conditions. I provided bank...
We opened an online FAX account for our one fax number in September of 2011. We were assigned a temporary number by My Fax to use until our Fax number could be ported over from...
I signed up for a thirty day trial for their fax services. Of course they ask you for your credit card number. After my thirty day trial was expired (Which I never used) The began...
I've been using Onebox for over 10 years. Their email service quit working about 10 days ago. I contacted customer service and was given case # [protected]. It was determined...
j2 Onebox will screw you when you try to cancel a phone line. We have a few with them and we cancelled 8 months ago and they kept billing us and when we caught the 500 bucks in extra charges they said that we never cancelled.. so now I have to call my bank and reverse the charges. What BS!! I am so pissed at J2 OneBOX and if you cancel you must get it in writing and jump through a lot of hoops as their intent is to keep racking up fees on the account without any service rendered!!! SCAMMMERS!
I was a customer of the "Onebox" service for about 10 years. They later got swallowed up by a bigger company, J2. That usually spells trouble for the customer...
I've been using the Email service & the Toll-free number that are part of Onebox, to communicate with my customers...
I have a small business, and typically send about 150 emails/day. Have been doing so for a couple of years.
But today, after they disrupted me by suddenly cutting my service, I was told that "150 emails/day" is considered "BULK" mailing! WTF? 150 emails/day regarded as "bulk"?!? That's utterly RIDICULOUS! If I pay $10/month and can't send 150 emails/day, what kind of a joke of an email account is that???
In addition to apparently changing the terms on me, and setting ludicrous limits, they have been unprofessionally vague (the service rep couldn't give me an actual number of how many emails that are allowed per day, can you believe that??)
Also, their cutting off the account with absolutely no notice was heavy-handed.
If they treat a customer of 10 years with such callous insensitivity, imagine what they do to newer customers!
This company has billed me on two separate occasions for services I never purchased. Once in 2006 and again recently. Both times getting them to stop monthly charges is a circus. This recent issue has entailed four telephone calls getting a reference number that does not allow them to look up the file. I have to give them my credit card number each time, which has resulted in continued billing of services. I asked for a supervisor and was told one was not available and one would call me back. Guess what? No call back. I have filed fraud reports with credit card company and I have filed complaint with Better Business Bureau. Customer service and resolving complaints gives this company an F. I would never do business with them and will keep tweeting their issues to my 1 million + followers.
Account has been canceled on december 29, 2011 but still they are billing my credit card every month.
I have 2 complains. 1. J2 Global Communications charge me twice per month instead of once per month. When I called them they say it is an "error" and that they will give me a credit (no refund). 2. They had a problem with their servers and my eFax did not work for two months. Called them, they have fixed the problem and only offers me 1 month refund instead of the 2 months i was without services even though it was their fault. I refuse the "deal" since I don't want to pay for a services I did not received.
Yesterday we found a charge of $19.99 from J2 Global communication of eVoice service. We didn't buy the service but the charge was made. So, we called our credit card company and asked about it. They said we might have got the service by chance since there are many hidden services. But, they found that it used an old expiration date for our credit card and they would do the investigation. Then, I called J2 Global Communication. They claimed that they have all our information and we bought the service a couple of days ago. We said it is fraud since we didn't buy the service and also my credit card company found that it was from our old credit card (old expiration date) that was not used since we got a new card last Summer. Also, we found J2 has a wrong email address for us. That confirmed it as a fake account and J2 promised to cancel the service and return the money. I asked them to do fraud investigation and charge the person who did it, but they refused to investigate it as a fraud. A strange thing is how anybody is going to buy a voice-forward/fax service with a fake account. Also, we used only paid-phones that can not have those services at all. Is there anyway to charge those guys who makes fake accounts??
Be carefull when answering phone calls from G2 Global communication phone # [protected]. They calling and say they from yellowpages.com and want to update your listing and then sign you up for some ###'s website nobody even heard about. 100% scam!!!
A transaction from EFAX appeared on my credit card account that occurred on 02/22/2010. The transaction was with EFAX in the amount of $16.95. I did not authorize this transaction. I do not have an account with EFAX and had never heard of them until this transaction occurred.
I contacted EFAX via telephone on 02/23/10 and was told by the EFAX representative that they closed the EFAX account for fraudulent activity, and that they would credit my card within 3 to 5 business days. No credit was made on to my card within that time period. I called back to EFAX on 03/02/2010, and was told this time, that it would take 5-15 business days for the credit to appear on my card. No credit from EFAX was ever posted to my card. On 03/09/2010, I sent them an e-mail requesting that they credit my card immediately. They never responded. I filed a dispute on 03/10/10 with my credit card company. I also contacted a law firm that posted contact info on this website to share with them my story. I hope EFAX gets prosecuted for credit card fraud! I'm so glad I did a search online to see if there were any complaints about this company and so glad I could post my story here! Thank you!!
This company is likely in violation of FCC regulations. We used them for their virtual service, multiple extentions. On numerous occasions the system just shut down, or reset all...
These people keep billing me for services I never ordered. I have cancelled all services twice, and yet they continue to bill me. Each time they tell me it was a computer error and that they will be sending me back the money they have billed me. Each time it is a lie.
A charge of $179.50 appeared on my credit card for a company I never heard of. I called the company in question from the number displayed on the charge my credit card company supplied. A lady named Vanessa with a foreign accent offered to cancel the charge and gave me a confirmation number, she then started asking personal financial information. I refused to give her anymore info and she replied that the charge would be cancelled. The number I called was [protected]. I then called my credit card company and the said since the charge was already processed, they would send me a dispute form and I must return it ASAP.
On March 27th, J2 Communications stole my phone number which I have had for over 15 years. It appears that someone switched it on the internet into my sons name. Obviously this was done without my permission. I lost a lot of business not to mention an incredible amount of hassle and wasted time. I wrote J2 and asked for compensation, but they did not respond. Mr. Sean Hitchings the President is acting in a very unethical manner. He does not respond to my request for mediation nor any form of communication. He won't even apologize or offer anything for his mistake. Nor will he Now it turns out they have an unregulated phone company, however they were supposed to get my permission BEFORE taking my phone number. This is an example of an unethical company from the top down. I would like compensation or at least an explanation of how my number was taken, including who did it. If they don't respond I will have to take them to small claims court.
J2 Global Connect "Complaint" 6922 Hollywood Blvd. Suite 500 Hollywood, CA 90028 Primary Phone: [protected] Complaint Description - Posted [protected] Open original fax...