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J2 Customer Service Contacts

6922 Hollywood Blvd. Suite 500, Hollywood
Los Angeles, California
United States - 90028

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Complaints & Reviews

J2fake subscription/fraudulent charge

Received a security alert from my credit card company (thanks Chase Sapphire!) on a $137.44 charge. Evoice charged me for a subscription to their services, even though I have never heard of them or visited their website. Spoke with the customer service guy - he could not find my credit card number anywhere in their system. When I told him they were running a fraud, he insisted that was my "opinion" instead of a really obvious fact. For reference, appeared on my credit card as: J2 *Evoice. The merchant telephone number captured by my credit card company was [protected].

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    J2telemarketing to the point of harassment

    To whom it may concern,
    We receive phone calls on our home number of [protected] consistently. Anywhere from daily to every three days, we have even received multiple attempts in a single day. The calls begin automated with a female voice named Christie. (Although there has been other names) The calls vary regarding different things, this last one is regarding lowering an interest rate on a credit card. It states this is the final attempt to reach us before our file is closed. (Yeah right, if we were only that lucky) The calls asks for specific financial information. If you answer correctly it then takes you to a live individual. I have responded to these questions both ways in hopes of ending the calls. Alas neither works. I have asked the live individual to remove our number from your records. I was then placed on hold for two hours before I finally disconnected the call. The individual clearly had no intentions of coming back. I have the calls saved on our caller ID. We are going to ask one final time to please remove our number from all of your telemarketing databases. Do not call our residence any longer. Not for credit card services, car warranty services, home equity loan services, NOTHING. We are not in need of anything and if we were, we would not use any of your services if only for the horrible experiences we have with your telemarketing calls. Please remove the number listed above from all of your databases.

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      B

      J2 — I didn't sign up for any service

      This company is taking nearly $50 out of my account in the last two days and I don't know where they got my...

      R

      J2 — Slimeball company that calls your bank and gets your new bank account from them..

      Just so they don't slimeball you over. Here's the unpublished J2-Fax phone number to cancel the...

      R

      J2 Global Ireland Ltd. — J2 efax plus services

      I used efax only once during 1 month trial period on 25 September 2013. I used in a hurry at night. In the...

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      B

      J2 Global Communications — Billing error no refund

      We opened an online FAX account for our one fax number in September of 2011. We were assigned a temporary...

      A

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      J2 E Fax Services — Charging my credit card after 30 day free trial

      I signed up for a thirty day trial for their fax services. Of course they ask you for your credit card...

      T

      J2 Global, Inc / Onebox — Service quit working

      I've been using Onebox for over 10 years. Their email service quit working about 10 days ago. I...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      J2 Onebox8 months of false billing

      j2 Onebox will screw you when you try to cancel a phone line. We have a few with them and we cancelled 8 months ago and they kept billing us and when we caught the 500 bucks in extra charges they said that we never cancelled.. so now I have to call my bank and reverse the charges. What BS!! I am so pissed at J2 OneBOX and if you cancel you must get it in writing and jump through a lot of hoops as their intent is to keep racking up fees on the account without any service rendered!!! SCAMMMERS!

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        J2 (Onebox.com)Vague, ridiculous TOS. Poor treatment of customer of 10 yrs

        I was a customer of the "Onebox" service for about 10 years. They later got swallowed up by a bigger company, J2. That usually spells trouble for the customer...
        I've been using the Email service & the Toll-free number that are part of Onebox, to communicate with my customers...
        I have a small business, and typically send about 150 emails/day. Have been doing so for a couple of years.
        But today, after they disrupted me by suddenly cutting my service, I was told that "150 emails/day" is considered "BULK" mailing! WTF? 150 emails/day regarded as "bulk"?!? That's utterly RIDICULOUS! If I pay $10/month and can't send 150 emails/day, what kind of a joke of an email account is that???
        In addition to apparently changing the terms on me, and setting ludicrous limits, they have been unprofessionally vague (the service rep couldn't give me an actual number of how many emails that are allowed per day, can you believe that??)
        Also, their cutting off the account with absolutely no notice was heavy-handed.
        If they treat a customer of 10 years with such callous insensitivity, imagine what they do to newer customers!

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          M

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          J2 Evoice — Billing for services not purchased

          This company has billed me on two separate occasions for services I never purchased. Once in 2006 and again...

          S

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          J2fax — Account canceled but still being charged

          Account has been canceled on december 29, 2011 but still they are billing my credit card every month.

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          J2 Global CommunicationsBilling

          I have 2 complains. 1. J2 Global Communications charge me twice per month instead of once per month. When I called them they say it is an "error" and that they will give me a credit (no refund). 2. They had a problem with their servers and my eFax did not work for two months. Called them, they have fixed the problem and only offers me 1 month refund instead of the 2 months i was without services even though it was their fault. I refuse the "deal" since I don't want to pay for a services I did not received.

          Billing

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            H

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            J2 Global Communication/evoice — Charge with fraud account

            Yesterday we found a charge of $19.99 from J2 Global communication of eVoice service. We didn't buy the...

            G

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            J2 Global Communication — Phone call scam

            Be carefull when answering phone calls from G2 Global communication phone # [protected]. They calling and...

            F

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            J2 Global Communications — eFax credit card fraud

            A transaction from EFAX appeared on my credit card account that occurred on 02/22/2010. The transaction wa...

            F

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            J2global — Lost business

            This company is likely in violation of FCC regulations. We used them for their virtual service, multiple...

            M

            J2 *evoice Plus — continued billing for services not requested

            These people keep billing me for services I never ordered. I have cancelled all services twice, and yet they...

            V

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            J2 Global Communications — Bad service

            A charge of $179.50 appeared on my credit card for a company I never heard of. I called the company in...

            V

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            J2 Global Communications — J2 Stole my phone number

            On March 27th, J2 Communications stole my phone number which I have had for over 15 years. It appears that...

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