The complaint has been investigated and
resolved to the customer's satisfactionResolved J Massage Tools — Lies about Refunds!!
resolved to the customer's satisfaction
I was working at the PNE and I noticed there was a kiosk for electronic massage tools. They seemed friendly and the lady, Sonia, told me SPECIFICALLY that they had a 30 day money-back guarantee. And that they were in business for 15 years so there were no reasons for me not to trust them. I, being the idiot that i am, TOOK HER WORD and bought a massage tool for $280.00. I shelled out big bux BECAUSE I was told there was a money back guarantee and I can bring it back if my parents didn't like it. (I was buying it for them) So I went home and gave it to my parents to try it for a week. My dad was recovering from a knee injury and we thought it might help to relax the muscles but after a week, we found that there were no benefits. So I called the number that was on the receipt and got no answer. This is when i saw that at the bottom of the receipt, in VERY SMALL WRITING, that the products were NON REFUNDABLE. I read that and thought, oh my god. Did these people just scam me?? So I decided to pay this "store" a visit and went all the way to Port Coquitlam and was surprised to find that this was a residential address. They didn't even have a STORE!! So I knocked on the door and no answer. But I heard noises coming from the inside so I kept knocking (ow) until I met the owner's son. He told me his father was on a business trip (??) and told me that if I wanted to exchange it, I could, but he couldn't do refunds. Even though i was angry as hell, I didn't want to vent on the teenager, so I went home, hearing that his father will call me back at a certain date.
Well, the date passed and no phone calls. So I called the house again, and no answer. So I used a different phone (and different phone no.) and voila, the son answers saying that the father will back at a later date. By this time, I was infuriated. What kind of business are these people DOING??
So I called back at a very very later date, and FINALLY reached the owner. This is where he told me they DID NOT GIVE refunds. Not to mention after all this trouble, but after the lady PROMISED ME A REFUND. He told me that he'll talk to the lady and told me to call back AGAIN after 4 days. Really?? It takes 4 days to talk to someone??
So this is me, waiting, and wanting to find some gosh-darn answers!!
Please, please, do not do any business with these people!! Are they not only unqualified but downright a bunch of scammers. I will post something again when I hear back from him but this has been SUCH a waste of my time and MY MONEY.