iWin.com’s earns a 5.0-star rating from 0 reviews and 3 complaints, showing that the majority of gamers are exceptionally satisfied with gaming experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
dangerous game site
For anyone who loves to play games on the internet I want to warn you of one place to stay far far away from. The place is called iWin. I had played on there site for about 6 monthes when my computer crashed. I had DSL and I had antivirus ware on my computer. When I contacted iWin I was told that it was my antivirus that had made my computer crash and that they were not to blame for my computer crashing. I paid the $200 dollars to have the hard drive replaced. Then when I went to pick it up from the repair shop I found out that iWin was a big problem for everyone. My brother also lost his computer and so did my parents when they had iWin. Please don't go to a place like theirs it will end up costing you a whole lot more money.
The complaint has been investigated and resolved to the customer’s satisfaction.
Scam
On 2/28/09 I signed up for iwin games at their site (www.iwin.com). I chose the $6.99 package using my credit card, however the icoins were never applied to my account. The site was frozen. I tried again on 3/1/09 using the paypal option. I was charged again for $6.99 on my card, but the site was again frozen.
I completed 2 tickets per their instructions on the website, one for each date that I tried using their site. (Which was very confusing).
After many back and forth comments on those tickets, they admitted the errors within their site on a couple of occasions now and promised that my credit card would be credited by last week. Well, it's been a week now since they posted that and there is still not a credit to my credit card. Originally, they said that everything was okay and to go in and activate my account, with a 3rd charge to my card, and then my icoins would be available. Obviously, I did not do so, but it goes to show how 'shady' these individuals are and I'm sure some people would actually do that.
Thankfully, the one charge was through paypal, which they will get for me eventually. I had to go through their resolution process first.
I would not suggest doing business with this site at all. The other individual that posted regarding them keeping your credit card information is telling the truth. They do hang on to your card information even if you try to delete it. Thankfully, mine never had the reoccuring charge. I have blocked any future charges from them with my credit card company should they try.
The complaint has been investigated and resolved to the customer’s satisfaction.
This website took money from my account. I had put the membership on a pause for period of time and took out from my checking account causing it to go into negative balance. They should be at fault because I didn't authorize this amount to be taken from my account. Thank you
I purposed an Iwin (jewel quest 3), game for the second time, and It has not yet allowed me to play the whole game out. I only have 13% of the jewels on the board, and I am really tired of wasting my money. How do you play the whole game and board out?
Hello
While the details provided here do not allow me to retrieve any records pertaining to this particular complaint, I would like to assure anyone considering doing business with iWin.com that we take such postings seriously and try to work towards successful resolution whenever possible. We can and do remove any user's personal information (with proper documentation provided) upon their request. We are not above making mistakes but do own up to them and try to improve our site, our products offered, and our service level as a reputable organization (with a high Better Business Bureau ranking assessment). If the above poster has any outstanding concerns we would like to address them. http://support.iwin.com
Online scam
I went to find free games online, I stumbled upon iwin.com and searched their catalog of free games. I downloaded a game and thanks to AVG (my virus protector), I was alarmed to find that the 'free' trial game I had downloaded also came equipped with a Trojan virus. I got rid of the game immediately, luckily it was caught before installation. I don't plan on going back to that site again, and would advise those who do, 'proceed with caution'.
The complaint has been investigated and resolved to the customer’s satisfaction.
Thanks to all who posted their complaints about IWin games. I had been fighting with IWin about losing the ability to play a game I purchased in 2006 for $29.95. IWin reinstated my game a few years ago after my pc crashed and I had to get it fixed. Now I realize maybe because the IWin game was on my pc, that's why my pc broke. Now I have been unable to play the game I purchased again and IWin would only reinstate the game I purchased for $29.95 on a one time installation. I'm glad I declined to get the one time installation, even after I purchased the game. I figure if my pc broke or I bought a new pc, I would have the same problem anyway and lose the game for good. But now that I've learned more about this company, I don't feel the need to reinstall the game. I may be out of 29.95 but would have to pay a heck of a lot more if my pc broke down with a virus. Thanks again.
I understand there is a problem with Bejewelled Blitz as it is currently under maintennance but on Tuesday it was so screwed up that when I played it I lost points, the time went faster than it was supposed to and my score which was supposed to change to a higher one stayed the same even after I used the eagle which I used coins for I cannot move ahead now!
My apologies! Somehow, my comment above (that is obviously meant for another complaint) posted on this thread. :)
Hi,
We're very sorry that you are disappointed with Bejeweled Blitz PC. Please visit http://support.popcap.com/where-is-bejeweled-blitz-pc for more information and click CONTACT US to send us an email so we can assist you.
Kind Regards,
PopCap Games
I also have been getting duped with Iwin, first my Opals wouldn't update, contacted support, did what they suggested, got into a bigger mess, then the games quit loading online, then I uninstalled their games manager, via their instructions, re-installed, next thing I know I had a very blue frozen screen. My Antivirus program, isn't as quick to respond. I can't find one that will detect AND remove for free. I tried Iwin about 5 months ago, had some of the similar problems, even got two trojans as a reward, Conficker, and Downloader, and also some worm, called Lovasan. ( not sure about the spelling sorry) It just seems these games sites and others too, could be better monitored by these antivirus and antispyware programs, and that we wouldn't have to pay an an"arm & leg to use.
I'm now using Lifetime/Roiworld, Shockwave, Bigfish, Popcap, and a few others, no more Iwin, because ILOST!
Thank You Raelin4711
Is iWin.com Legit?
iWin.com earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
iWin.com resolved 100% of 3 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Iwin.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Iwin.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up iWin.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Iwin.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from iWin.com.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to iWin.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About iWin.com
Overview of iWin.com complaint handling
-
iWin.com Contacts
-
iWin.com phone numbers+1 (310) 264-4342+1 (310) 264-4342Click up if you have successfully reached iWin.com by calling +1 (310) 264-4342 phone number 0 0 users reported that they have successfully reached iWin.com by calling +1 (310) 264-4342 phone number Click down if you have unsuccessfully reached iWin.com by calling +1 (310) 264-4342 phone number 0 0 users reported that they have UNsuccessfully reached iWin.com by calling +1 (310) 264-4342 phone number
-
iWin.com emailssupport@iwin.com99%Confidence score: 99%Supportdevelopers@iwin.com86%Confidence score: 86%pr@iwin.com85%Confidence score: 85%Communication
-
iWin.com social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
Recent comments about iWin.com company
Online scam
PC Game Supply
11 reviews
Nexon
5 reviews
Rovio Entertainment
56 reviews
Spintop-Games
6 reviews
House of Fun
6 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
i AM AN IWIN MEMBER AND i HAVE PURCHASED SEVERAL GAMES. NOT ONE DID i RECEIVE A GAME ONE A MONTH FREE OR WAS ALLOWED TO PURCHASED A GAME FOR $3.49. i HAVE PURCHASED MAHJONG QUEST 2 AND 3, JEWEL QUEST HERITAGE AND TREASURES OF MONTEZUMA. PLEASE LOOK INTO THIS MATTER. SINCE I HAVE NOT BEEN ALLOWED TO GET 10 PERCENT OFF ANY GAME I PURCHASED AND NO FREE GAMES HAVE GIVEN TO ME i WOULD LIKE MY FREE GAMES AS THE MEMBERSHIP SAYS. MY EAMILADDRESS IS JUICYBOOTY53@YAHOO.COM AND MY NAME IS MAGGIE PEGUES.
i purchased an iwin gaame in target store jewelquest heritage the game would not give me a certain puzzle piece needed to continue playing game till end twenty dollars wasted do not buy this game and target will not refund my money back endlesword at yahoo.com
I played on iwin a few years ago, won a ton of stuff, money, hats, mugs etc. The only thing they ever sent me was a scarf. Try to reach them for a long time, no luck. So much for winning.
Ann, can you please visit our support portal at http://support.iwin.com for assistance. There is a Knowledge Base article you may reference called "Why am I receiving the error message "Your Free Trial Has Expired" on my already purchased game?" with instructions to successfully activate your game. Thanks.
i have been playing JQOP for a long x, & 4 the last wk, my board wont show scores, & wont allow m to go to silvers level, anyone out-here having this problem or had it, anyone has hints on how to repaired, I was told to restart PC, which I did, to erase browse history, I did, I am @ my wits end.. HEPL, please,
l have a cd that was sent to me from iwin ibought this game from iwin . lhave the cd with jewels quest mysteries with is fine on my computer lt plays great . And the other one is jewel quest solitaire 11 and thats where i have my problem l can play it and won, t start from the beginning and adds come up to purchase this l have allready bought twice and i would like to play the game without as my own game please help annbretz54@yahoo.com
@markusiwin: Well, just to be fair, this person is not the only one who has the "perception" that iWin is unsafe. Just try to google iWin along with words like scam, fraud, malware, virus, etc. and you will find several entries of people who had problems like these with your free games. I have used iWin for only a few days and uninstalled it yesterday after my antivirus alarm me while downloading a game with a nice little trojan in it ;) I sent a ticket ti iWin and their "solution" that they suggested me was to turn my antivirus, firewall and windows defender off while downloading.. Needless to say that it sounds fishy to me, especially since I NEVER encountered any problems like these with the other sites I regularly use like Big Fish and Zylom.
I am sorry that this particular individual garnered the perception that iWin.com is an unsafe game site or responsibile for their hard drive failure. As I do not have any information about this individual's support ticket history, I cannot comment on any information that they were provided. I can point out that our site attracts millions of visitors and successful downloads of our products. Besides internal testing that takes place, we are also independently scanned and approved daily via McAfee SECURE to ensure that our users do have a completely safe experience on our website. We invite those with questions or concerns to visit our Customer Care support portal at http://support.iwin.com. We have a vast array of knowledge base articles and accept support tickets to assist with the most common technical issues that visitors of our site may encounter.