Italian Embassy, New Delhi reviews and complaints

I applied for Schengen Tourist Visa through VFS through Italy on 18 May 18. Despite all documents being in order, got back my Passport only on 28 Jun 18, just 2 days before my departure. I was in urgent need of my Passport to get Canadian on line approved visa stamped but the Italian embassy just sits on your passport. All your requests, by mail or on phone, directly or through VFS do not mean anything to them. Most stupid, rude and incompetent staff manning the Italian embassy that I have ever come across in my life.
Believe me and JUST DO NOT apply through Italian Embassy. Change your plans and apply through any other Schengen Country. I do not think it is possible to have such stupid and rude people in any other organisation. If you are forced to apply through Italy submit your application just a week or so before departure because you will get your Passport back only 2-3 days before your Flight as per your Ticket.