Menu
CB Travel and Vacations InTown Suites 1621 Bell Rd, Nashville, TN, 37211, US
InTown Suites company logo
InTown Suites
reviews & complaints
InTown Suites company logo

InTown Suites

1621 Bell Rd, Nashville, TN, 37211, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
11:00 am - 7:00 pm
Tue
11:00 am - 7:00 pm
Wed
11:00 am - 7:00 pm
Thu
11:00 am - 7:00 pm
Fri
11:00 am - 7:00 pm
Sat
11:00 am - 7:00 pm
Sun
Closed
ComplaintsBoard
Y
5:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

InTown Suites - Bed Bugs

The Experience of Intown Suites and Bed Bugs
We had been there for a little over 2 weeks with no problems. The purpose for the visit to Nashville, Tennessee was a new position and Chemo therapy Treatments; working from the room and only leaving for the medical treatments. One night I woke up and I had several bites all over my body, large welts in a pattern of three that just itch. Worried I went to the office and talked to Mike, the Manager. He looks at the bites and gives me a spray bottle of Alcohol spray and tells me to spray myself. I am a little put off by this but did as he said. He stated that if we have further problems or issues, that we would receive a full refund for the week. Both my husband and I problem solve how this could have happened, our answer is we got new towels and bedding the day before and we had done laundry. The bed bugs must have been spread in the hotel maintenance laundry room.
Next day I woke up with over 100 bites on my legs and arms. Again I call Mike and he and his maintenance person come up to see the room. They took apart the bed and told me there are no evidence of bugs. I show them my legs and arms plus the six bites in my head, the maintenance man leaves and comes back with what he calls a freshener; he sprays it directly on the bed and surrounding bed and leaves. The smell of bug spray is hard on me plus the cigarette smoke so I open the window. I do leave the window open in the day time because I am asthmatic and also enduring Chemo and the smell of the cigarettes are too hard for me to handle.
A day goes by and I am bitten all over now and pretty miserable. I explain to Mike that we had several weeks with no problems but now there is something wrong. I am reading about Bed bugs and scared. I go to my doctor and he tells me they are bed bug bites and gives me some medicine for them explaining to me that I am allergic to them, that is why the very large welts are happening. I go to Mike explaining this, he tells me that I have no bed bugs but he will go ahead and call Orkin. Then tells me he would refund my room for my inconvenience, I am trying to be understanding and I don’t want to move and take these bed bugs with me. The price of the room makes my Chemo treatments cost bearable, plus we had been there for a couple of weeks with no issues. I do make arrangements for another hotel, giving them my credit card.
Next day the Orkin man comes in and looks at the bed. He says he sees no evidence of bugs, makes a comment of the window being open. I tell him that I had the window open for the three weeks and had no issues, but just the past couple of days. Then show him my arms, he told me that doctors can’t tell what type of bug bites there are. I told him they said BED BUGS and was a bit put off by that. He sprays then leaves. Hopefully, I am thinking this will cure it, the next night I was bit more and went to the office. Mike wasn’t there and I talked to the manager on duty, he calls Intown offices and speaks to Mike’s boss. She offers us a refund for the week, which works for us. We confirm the hotel and plan to move, we find out that our only ride is very ill, he is 70 plus and very ill. We go back to the office and finally Mike calls back, I talk to Mike and he tells me I can’t have a refund. I get mad, go back and talk to my husband. We stay one more day since we don’t have a car and then store our stuff for three days. On Sunday, I get very sick, full of BED BUG bites and end up in the hospital for the week.
We ended up trashing all our clothes and had to spend over $100.00 in cabs to relocate. I am now very upset after I feel I worked with Mike and he treated us so bad and rude. He is very unprofessional. I want a refund for my inconvenience and an apology from Mike. If there were no bed bugs, then why do I have photo evidence that prove contrary to Mike’s mistaken statements? Why do I have red and raw welts throughout my entire body? If there were no bed bugs, then why do I have bite marks that look exactly like the pictures from the internet that prove otherwise? The Hotel workers also stated that they’ve had a problem with bed bug infestation. If this doesn’t get resolved, then we will pursue the matter in the small claims court of Tennessee and will subpoena the staff of Intown Suites.

Read full review of InTown Suites and 2 comments
View 0 more photos
Hide full review
2 comments
Add a comment
M
M
Marcellus Smith
, US
Aug 27, 2022 1:34 pm EDT

I dealt with the same problem with inn Town suites in Huntsville Alabama. Me and my Wife lost Clothes and personal items Management blamed us for the problem even though we had been there for over six months and never once had that problem…

W
W
whats up1963
Rocklin, US
Aug 19, 2012 7:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

sorry to tell you this that 65+% of hotels even 300.+ a night have them i got them form my mother-in-law. It took 7 months to get rid of them tried pest control sprays everything! One night watching DICOVERY channel (the show was called INFESTED) on TV i found out how to get rid-of them (@#$%^&*) dam Bug HEAT all things in your house must be HEATED with commercial HEATER.to above 125 Degrease fahrenheit for least 3 to 4 hours I did mine after it got to 125degrease I heated that house to 155* for 4 hours plackets pillows sheets ect stuffed animals put in dryer at laundromat 2or3 cycles hot got rid of ! mattress it was old. P.S. the last chemical spray that killed these little &%$#@!@# $%^%$#@#$ bugs was DDT.. ANY QUESTIONS PLEASE WRITE AND LET ME KNOW. kev

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.