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Beginning in September 2024 until July 2026, I was billed for a contract I
upgraded from in August of 2024. I emailed the vendor in May and July of 2026 with no reply. I submitted a request through the BBB (USA) and they refused to address it there with the reason that an employee in charge of their billing had passed away suddenly and they will not discuss such matters in a public venue. (We got the same story last year in an email exchange with them.) I simply wanted a reply to my original or follow up email listed above. I resent copies of the emails in question and is is clear they do not want to deal with this issue directly with me.
Country of complaint: United States
Claimed loss: $11,000.00 billed, $9,500 paid via CC.
Desired outcome: A refund of the $9,500.00 which was taken via credit card payment beyond the original and upgraded contract.
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