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resolved to the customer's satisfactionResolved InstrumentAlley.com — Awful company
resolved to the customer's satisfaction
I oredered an banjo while I was in Iraq and had it sent to my parents house. When I got home on leave I opened the package to find out that it was broken. I emaield Instrument Alley and called nemurious of times. I got hold of Ben and told him what had happen. IT was hard to get hold of him and he did get Fedex to come pick it up and return it to him. Fedex didn't come when I was told they were, like 3 days later they came. I in the mean time had called Ben and emailed him no answer till after fedex showed upp at the door. I called Ben and emailed him to advise Fedex had came. Each time I called I got voicemail by the way not Ben direct. I am now off leave and have called Ben and emailed him to ask the status, I have left again nermouis voicemails and emails more than I should have to and no response, I feel as a customer, I have been screwed and will never buy from Instrument Alley again. All I want is my banjo, I paid for it and did my part but Ben has failed no his part, he's gotten my money and I got nothing. I have an fall festivial at my church coming up and was gonna play in the singing with the banjo but I guess not. I hope who ever reads this is AWARE, DON'T ORDER FROM ' INSTRUMENT ALLEY...