Ingenious Designs — Get as far away from this distribution company as you can!
Ingenious Designs LLC, PO Box 1333 Brentwood, NY 11717
I purchased a Todd English 7 piece cookware set from HSN approx. 1 year ago. As the defective pan was part of a set HSN directed me to contact Ingenious Design, a company that takes care of a number of products. The cookware has a lifetime warrantee so I felt confident that the defective fry pan in the set would be replaced with little to no problems. Unfortunately, every attempt on my part to contact Ingenious Designs resulted in utter frustration! On one occasion, I was on hold for 22 minutes only to be answered by an electronic voice mail machine. I sent the defective pan back along with detailed information regarding the original order. My instructions were extremely precise and easy to understand. Three months passed and I finally received a package from them only to find that they sent the WRONG PAN!!! I am thoroughly frustrated and feel that Ingenious Design LLC is anything but Ingenious!!! I've called and left messages and also contacted HSN about this, but no one has been able to rectify this issue. This company is giving the products they represent such a bad name! Todd English, Esteban, Joy Mangano - get as far away from this distribution company as you can!!! As for me, I won't be purchasing anything else that is connected to Ingenious Design LLC ever again!!!