The complaint has been investigated and
resolved to the customer's satisfactionResolved Imperial Swan Hotel — Ghastly food, rude service
resolved to the customer's satisfaction
We arrived at the hotel and were impressed by the lobby of the hotel so we assumed (we all know what happens when you assume) and were given our room keys. The halls were nice and the hotel "appeared" to be clean. Upon entering our room we were immediately met by a ghastly smell of old carpet. Because I had a class at that hotel I did not switch hotels. Back to the story... every towel in the room had hair in it and the blanket on the bed had blood on it. The bathroom was a vision from 1975 and the bathtub looked like it hadn't been cleaned since then. The food at the restaurant was good. The worst part of our stay was my fiance' encounter with Laurie Vaughn at the front desk when she would not allow him back into our room because he was not registered. I know now that you have to register the second person (even if the original check in person never asked for such information). She was very rude and we checked out right away!