The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
iHerbnever received product never got refunded

IHERB COMPLAINT
Order Number: Order History Order #: [protected] [reorder] Date: November 17, 2012 16:03 Total: $29.85 Status: Shipped Out Order #: 8667716 [reorder] Date: March 10, 2012 15:44 Total: $42.50 Status: Shipped Out Order #: 8245702 [reorder] Date: January 31, 2012 11:07 Total: $9.38 Status: Shipped Out
I AM A LONG TERM CUSTOMER I BUY ALL MY PRODUCTS FROM IHERB
I HAVENT RECEIVED MY PRODUCTS AFTER INE MONTH
GOES TO SHOW HOW MUCH THEY CARE ABOUT THEIR CUSTOMERS
THEY REFUSE TO REFUND ME EVEN THOUGH I HAVENT RECEIVED ONE OF THE 3 PRODUCTS AND WONT SEND BACK OR RESHIP
AFTER YEARS IF LOYALTY IM SADDENED AT HOW THEY POORLY
TREAT THEIR CUSTOMERS AND
IM OUT! beware if you dont
receive your
product its your responsibility!!!

Responses

  • Sh
    shabashi Feb 14, 2013

    got refunded one product why not all that i havent received?

    0 Votes
  • Sh
    shabashi Feb 14, 2013

    What We Believe Happened: We believe that your customs office considers this product to be restricted product or that local custom fees have not been paid. In any case, your customs office is not releasing it for local delivery.

    What We Are Going to Do: While our international shipping policy states that iHerb is not liable for packages that are lost when shipping with this shipping method, we will make an exception with your order. Within the next 5 business days, iHerb will refund your order 100% including shipping.

    0 Votes
  • Sh
    shabashi Feb 14, 2013

    i even spoke to customer service and they basically said not our responsibility that is a 100$ ill never see again!!!

    0 Votes

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